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<br />tI <br />~?:-~ <br /> <br />Proposallo City of Santa Ana <br /> <br />Table of Contents <br /> <br />EXECUTIVE OVERVIEW ..........................................................................................................................3 <br /> <br />APPUCATION SERVICE PROVIDER (VOS TO HOST SOFTWARE)...................................................4 <br /> <br />REMOTE ACCESS... .... ........ ................................ ..... .............................. ........ .............................. ................4 <br />SYSTEM INFRASTRUCTURE............... ...... ... .... ................... ......... ............... ....................................... ...........4 <br />SERVICES ................ ....................... ................................... ............... ..... .......... .............................. .............4 <br />INCLUDED SERVICES FOR TRANSITION TO NOS.............................................................................6 <br /> <br />OTHER RECOMMENDED SERVICES......................................................................................................6 <br />PROJECT MANAGEMENT!IMPLEMENT AnON SUPPORT.......... ........... .................................. .........................6 <br />TRAINING ........ ............. ........ .............. ...... ....... .................... ...... ........ ........ .......... ....... ..... ......... ......... ......... 6 <br />OPTIONAL SERVICES ......................: ........ .......................... ......... ......................................... ....................... 7 <br />InftasttuclUfe Setup and Configuration ................................................................................................. 7 <br />NOS Installation and Coofiguration ..................................................................................................... 7 <br />CLIENT RESPONSIBlUI1ES .......................................................................... ................................. .. ......... 7 <br />Iotcrface or Additional Module ................ .......... ..... ........... ...................... ................ .......... ................... 7 <br />Custom Reports..... .................. ............. .......... ............ ...................... ......... ..... ................ .......... .............7 <br /> <br />PRICING.......................................................................................................................................................8 <br /> <br />MIGRA nON TO IVOS MODEL.....................................................................................................................8 <br />Annual Maintenance Fees ...,.......... ................ .......... ....................... ............... ............... ........................ 8 <br />PROJECT MANAGEMENT ......... .............. ........ .............. ......... .................................. ........ ............ ................ 8 <br />Optional Services (City of Santa Ana may choose to perform these tasks):..........................................8 <br />Training .................. .......... ............ ..... ............. ........................ ..... .................. ............. ... ........... .............8 <br />MIGRATION TO IVOS ASP MODEL ............................................................................................................ 9 <br />Annual Maintenance Fee.. ...., .................. ........ ............ " .., ................. ........ ...,....., ......... ..................... ....9 <br />ASP Monthly Fee .... ........ .................. .................................... .................. ............ .............. ........... ......... 9 <br />Project Inanagenx:ntllInpleIllentation support .. ." .......__... "..__, ............ ...... ......... '.. ........ ................... ....... 9 <br />Dlltawnve:rsion...........................n................d.....................................................................................9 <br /> <br />HARDWARE AND SOFTWARE REQUIREMENTS .___..........................................................................10 <br /> <br />Page 2 <br /> <br />ExhibiO~f 39 <br />