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<br />.- <br />~~~ <br /> <br />Proposal to City of Santa Ana <br /> <br />Included Services for Transition te IVOS <br /> <br />The services listed below will be provided are no additional cost for our current clients: <br /> <br />)> 4 hour consultation with a Valley Oak implementation manager to discuss iVaS its <br />infrastructure requirements, features and functionality. The objective of this is to jointly <br />decide which components of the migration will be completed by the client and to identify <br />areas where assistance will be required from Valley Oak. This allows the correct <br />scheduling and resOurce allocation to occur in order to meet our client's business <br />requirements. <br /> <br />)> Handover to support to ensure that any custom configurations or system setup is know to <br />facilitate ongoing support <br /> <br />Other Recommended Services <br /> <br />These services are recommended to obtain the maximum business benefit from your iVaS <br />implementation. <br /> <br />Project ManagementJImplementatlon Snpport <br /> <br />Moving to an iVaS environment has many implications for existing and new users. Valley Oak <br />offers services to review the existing vas Portal implementation and to advise,on how iVaS <br />could be implemented taking advantage of the new features, security system, reporter and report <br />designer. Our Project Management services also provide for a smooth transition for vas Portal <br />toiVaS. <br /> <br />Training <br /> <br />Migration to iVaS - System Administration I Day <br />Selected Power Users willleam all essential functions for managing and securing Users in iVOS <br />Claims and Reporter. All levels of security will be discussed including adding/copying new <br />Users, creating Roles and Groups, configuring field and column security and configuring iVaS <br />Scheduler. <br /> <br />Migration to iVOS - User Intermediate 1 Day <br />Current Portal Users will be introduced to iVaS by learning the differences between iVOS and <br />Portal. Users willleam ofiVaS' New Look and New Features such as Sticky Notes, Email, and <br />Payment Search <br /> <br />Migration to ivas - iVaS Reporter <br />Current Reporter Users will be introduced to iVOS Reporter. Users will <br />functionality ofiVaS Reporter, including new look GUI and features. <br /> <br />1 Day <br />leam design and <br /> <br />Migration to ;vas - iVOS Report Designer 1 Day <br />Client selected iVaS Users will learn VOS' custom report designer which allows the generation <br />of adhoc reports using an intuitive drag and drop interface. <br /> <br />Page 6 <br /> <br />Exhibi?W~f 39 <br />