Laserfiche WebLink
<br />#f <br />Valley Oak <br />i . ~ I l '" S <br /> <br />. Customer support contact information (name, title, company name, e-mail address, phone number, pager <br />number, fax number, and/or cell number). <br /> <br />. Confirmation of Software release and patch level, operating system, and/or database version. For <br />performance issues, include desktop operating system, disk space, amount of memory, and MHz. <br /> <br />. Detailed problem description. Include any symptoms, patterns (time of day, certain users, etc.), and/or any <br />specific error messages received. <br /> <br />. Historical description of problem (did it ever work, when last worked, what changed, what steps have been <br />taken to avoid and/or resolve issue, etc.). <br /> <br />7. On-Site Assistance <br /> <br />\\Then, at VQS' discretion, on-site assistance is required to perform any support, the Customer will reimburse vas <br />for all related traveling expenses and costs for board and lodging with all Professional Services to be rendered at <br />vas' standard rates. <br /> <br />8. Supported Software Versions <br /> <br />Maintenance and support will only be provided for the current version of the Software and the version of the <br />Software released immediately prior to the current version. Support for the Software prior to the current version will <br />be for a period up to one (l) year from the release date of the current version. <br /> <br />vas Service Level Agreement <br /> <br />Exhibit S, 5 of 5 <br />Page 5 <br />