INFOSEND, INC. 1 - 2007 - Laserfiche WebLink

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InfoSend Response — 12/29/2006 However, it is usually better for the City to contact the customer because it has access to the full utility billing system. 3. This requirement is met. InfoSend will format files to work with the City's system. Files can be emailed to City or posted on a secure website for download. They can also be PGP encrypted and placed on InfoSend's FTP server for automatic retrieval by the City. 4. Both requirements are met. InfoSend can develop and host the presentation functionality and provide the payment functionality. InfoSend's has successfully integrated its presentation system with three different online payment processing platforms and will integrate with the City's current credit card processor for this application. Transactions are securely processed and if a payment error occurs InfoSend emails the customer to inform him or her to review their payment profile setup and retry the payment. C. Requirements: Bill Presentation 1. Provide the ability to display, by customer: a. This requirement is met. b. This requirement is met. EBPP application displays payment history. If City wants to show offline payments it can transmit a payment history file to InfoSend or provide a web service to query this data. c. This requirement is met. Consumption history will be pulled from the data that the City sends to InfoSend. 2. This requirement is met. 3. This requirement is met. If the bill is presented in HTML format it can be printed. A link is provided to show just the bill in the browser so that the page navigation does not print. If the bill is pulled from the City's archive in PDF format then the PDF can also be printed. 4. This requirement is met. City can choose if it wants the graph to be embedded on the electronic statement itself or linked to. If it chooses the second option the link can open in a new window, or replace the window contents with the graph. Additionally, the graph can be hidden on the electronic statement itself and once the link is clicked the statement will expand in size and the graph will be shown. 5. This requirement is met. The EBPP portal will allow the customer to turn off paper bill delivery. This information will be transmitted back to the City so that the customer account can be flagged properly. 6. This requirement is met. The bills will be posted to the website the same day that they are mailed. The City can choose whether or not it wants to see samples of the online bills before they are presented to the customers. 7. This requirement is met. An email will be sent to the customer each time a bill is available for viewing and payment that contains a link to the EBPP portal. The city can also choose to email the bill itself to the customer. This is a very unique feature that 5