INFOSEND, INC. 1 - 2007 - Laserfiche WebLink

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InfoSend Response — 12/29/2006 paid to the card vendors. In addition to this the City will receive the utility rate discount for credit card payments. b. This requirement is met. InfoSend's EBPP application includes a CSR portal that allows City staff to perform a variety of functions. The City can choose to give its CSRs the ability to initiate payments on the customer's behalf. If the customer had previously entered his or her credit card number into the system then the CSR will not be able to view the entire number as it will be truncated for security reasons. But the CSR can still initiate a payment on the customer's behalf. If the customer had not yet setup a payment profile then the CSR can do it for the customer and initiate payment. The CSR can even enroll the customer for EBPP if this has not been done yet. In addition to this, the City can also use TransFirst's payment -only application to initiate credit card or ACH (bank draft) payments for customers who do not wish to enroll for EBPP. During the EBPP implementation InfoSend can request that TransFirst enables their Same Day Pay application for the City. This stand -alone web application is a front end for the same payment platform that TransFirst will use to process InfoSend's EBPP payments. If a CSR simply wants to initiate a one -time payment for a customer without walking to a credit card machine or enrolling the customer in EBPP then this application is a fast and simple way to initiate the payment. The process is faster, easier, and more secure than the credit card machine while also allowing bank draft payments. c. This requirement is met. i. It is understood that recurring payment amounts will vary each month. The EBPP system supports this feature. ii. The payment threshold amount is a feature supported by the EBPP system. The City can choose a max amount or let customers choose that amount. d. Not Applicable - InfoSend is able to process recurring payments based on the requirements above. 7. Bank Draft Payments a. This requirement is met. InfoSend uses the acronym ACH to describe bank draft payments. Electronic bank draft payments are processed through the Automated Clearing House (ACH) network. This is the most common and cost efficient method to process electronic bank payments. The City can set a maximum amount for ACH payments. b. All requirements are met. Automatic ACH payments are handled in the same way that automated credit card payments are handled. Please see section 6(c) for more information. Some of InfoSend's clients choose to only offer automatic ACH payments and do not offer automatic credit card payments. This saves the biller a considerable amount of money because unlike credit cards, ACH payments do not incur a percentage -based fee. 7