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InfoSend Response — 12/29/2006 <br />meter is changed in the middle of a billing cycle, two lines of meter reads and consumption data <br />should appear on the bill." <br />A "new" format is one that: <br />• Is caused by the City changing its utility billing software vendor. <br />• Is caused by the City changing the overall look and feel of the bill. <br />• Is caused by the City adding new services to its bill (for example — the City of <br />Anaheim recently added WiFi services to its bill). <br />Minor changes to the bill format do not incur any programming fees. The example listed <br />by the City regarding meters changing in the middle of a billing cycle would not incur <br />programming fees. <br />GR -27: "Vendor must describe where and how many bill messages may be placed on the bill." <br />There is no limitation to the number of messages that InfoSend can program to print on <br />a page. The physical size of the sheet is the only limitation. To maximum page usage <br />InfoSend provides a free tool called the Message Manager. It is a free customer service <br />tool is a custom built web -based application that allows you to control the messages that <br />print on your documents. It allows clients to upload bill messages and view them in the <br />actual font that will be used. You can schedule the messages months or even years in <br />advance! You can assign unique messages to different types of customers, or even to <br />individual account numbers or account number ranges. <br />17 <br />