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InfoSend Response — 12/29/2006 <br />InfoSend works multiple production lines, each of which can operate <br />independent of the others in the case of an equipment failure. Please contact <br />your account representative for a full listing of the current production <br />equipment in use. <br />Testing <br />The Disaster Recovery facility is continually visited by InfoSend's <br />management and technical staff to test the facilities systems, power, and <br />other resources. <br />InfoSend's IT staff is immediately informed if the backup systems are offline <br />and cannot receive data. <br />Describe your contingency planning, documentation and testing processes using the following <br />scenarios: <br />(1) Technology failure or interruption (e.g., data processing, communications), <br />The primary facility uses two full T1 lines from different vendors to ensure that clients can <br />always access the system. Should both lines go down the second facility's systems can be <br />used. Multiple workstations ensure that system failure does not affect processing, as do backup <br />servers and redundant moving parts within each server. <br />2) Labor interruption, <br />All of the departments listed below have at least 3 staff members to ensure that production is <br />not delayed if a staff member is sick or out of the office: <br />• Printing <br />■ Mailing <br />■ Client Support <br />The disaster recovery facility is currently being transitioned to a fully staffed facility. This will <br />allow it to be operated even if there is a catastrophic problem at the primary facility that renders <br />its staff unable to operate the machinery at the disaster recovery facility. <br />3) Unavailability of physical premises, or <br />The disaster recovery facility will be used if the physical premises are not available at the <br />primary facility in Fullerton. <br />33 <br />