INFOSEND, INC. 1 - 2007 - Laserfiche WebLink

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InfoSend Response — 12/29/2006 that the problem is on InfoSend's end and instruct the customer to try to connect to the website at a later time. The client will immediately notify InfoSend of the potential problem. InfoSend will then attempt to verify and diagnose the issue and will contact the client with more information on it as soon as it becomes available. The client will be eligible for a service level credit. IV.A.6 IMPLEMENTATION AND TRAINING SERVICES InfoSend does will not charge the City for implementation or training. InfoSend has reviewed the milestone dates provided in the RFP and the go -live date of March 1, 2007 is achievable and practical. We recommend that the implementation of the printing and mailing service and the electronic bill presentment and payment service be staggered by at least 4 weeks to streamline the installations and allows the City to adjust to outsourcing its printed bills before the electronic bill presentment begins. InfoSend will begin the electronic bill presentation implementation at the same time that the print implementation is started, but will hold its questions for the City until the print service goes live. InfoSend proposed implementation key dates: January 15, 2007 — InfoSend to begin the implementation of the print and mail service. February 16, 2007 — City to begin parallel testing of InfoSend's bill printing and mailing service. The City will upload files to InfoSend daily and they will be processed and posted in PDF format but not mailed. InfoSend will provide training of how to use the www.infosend.com website to manage the print process on this day. The training will last approximately (1) hour and can be performed at the City or at InfoSend. The individuals from the City that should be trained are the staff members that are involved with the day -to -day operations of utility billing, and their supervisors. March 1, 2007 — Go -live of printing and mailing service. The City is welcome to visit InfoSend and observe the first mailings if it wishes to do so. March 5, 2007 — InfoSend now begins submitting questions regarding the electronic bill presentment and payment service to the City. A weekly conference call is facilitated for each party to ask questions of each other and finalize service options. March 30, 2007 — City to begin testing the electronic bill presentment and payment service. InfoSend will provide training of how to manage the service. The training will last approximately (3) hours and can be performed at the City or at InfoSend. The individuals from the City that should be trained are the staff members that are involved with the day -to -day operations of utility billing, and their supervisors. 37