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<br />A-2006-334 <br /> <br />Integrated Law and Justice Agency of Orange County <br />RMS/CMS Information Sharing <br />COPLlNK Service Level Agreement - The City of Santa Ana Hosting <br /> <br />This document forms the Service Level Agreement between Integrated Law and Justice Agency <br />of Orange County on behalf of its members and the City of Santa Ana as the Hosting Facility. The <br />intent of the Agreement is to support the City of Santa Ana's role in hosting the COPLlNK <br />infrastructure and installation, as well as its management and operation of the network <br />infrastructure that forms the core of the RMS/CMS Information Sharing Project and supports the <br />COPLlNK System. <br /> <br />BACKGROUND <br /> <br />The Integrated Law and Justice Agency of Orange County (ILJAOC) is a consortium of justice- <br />related entities in Orange County, California, that operate _under a Joint Powers Authority. <br /> <br />The Governing Board of the ILJAOC will appoint a Project or Contract Manager that will oversee <br />the contractual relationship with KCC and coordinate service levels with participating agencies, <br />including the City of Santa Ana. <br /> <br />The City of Santa Ana will act as the Network Administrator for the implementation and will <br />provide hosting, network access, and management services to support the application. The City <br />of Santa Ana will appoint personnel to fill the following roles: <br /> <br />1. An Operations Manager who will be the central administrator for all services provided by <br />the City of Santa Ana. (This will most likely be a Police Department representative.) <br />2. One or two individuals who will act as Network or Node Administrators. These <br />Administrators will be the functional managers of the COPLlNK System and coordinate <br />the activities of the Agency Administrators. <br />3. A Technical Operations Manager who will oversee the technical aspects of the hosting <br />and connectivity of the System. <br /> <br />Each agency participating in the Project will have an Agency Administrator that will be the primary <br />point of contact at that agency and will be responsible for management of all user account issues <br />at that agency. <br /> <br />Knowledge Computing Corporation is under contract through June 30, 2010, with the ILJAOC <br />through their Member Agency that contributes procurement support (the City of Newport Beach), <br />to provide application maintenance for the System, as well as hardware maintenance through <br />their sub-contractor, Unisys Corporation. <br /> <br />Page 1 of 13 <br />