DANKA OFFICE IMAGING COMPANY 2 -2007

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.- EOUIPMENT MAINTENANCE TERMS 1;\ Eauinment Maintenance Ontions. A. _.~ Digital Advantage Service Option. Provides Basic Maintenance service during the hours of 8:00 a,m. through 5:00 p.m., Monday througb Friday, local . excluding Danka observed holidays. Basic Maintenance is defined as that level of maintenance necessary to maintain equipment operation in Donnal operating condition, including parts replacement and preventative maintenance. Consumable Supplies (except paper and staples) are included. In addition to Basic Maintenance, this option offers the following benefits: 1) Line conditioner - Power surge boxes, and 2) Remote meter capture, and 3) Unlimited access to Danks's Digital Solution Center, and 4) Price stability for Initial Term. B. X Digital Standard Service Option. Provides Basic Maintenance service during the hours of 8:00 a.m. through 5:00 p.m., Monday through Friday, local time, excluding Danka observed holidays. Basic Maintenance is defined as that level of maintenance necessary to maintain equipment operation in normal operating condition. including parts replacement and preventative maintenance. Consumable Supplies (excluding paper and staples) are included. This option is subject to an annual price escalation of up to eight percent (8%). Customer agrees to provide Danica with accurate and timely meter readings at the end of each billing period by the means specified by Danka. Customer is solely responsible for providing line conditioners and power surge protection. C. DJgital Maintenance Option. Provides Basic Maintenance service during the hours of8:00 a.m. through 5:00 p.m., Monday through Friday, local tine, excluding Danka observed holidays. Basic Maintenance is defined as that level of maintenance necessary to maintain equipment operation in noniuU operating condition, including parts replacement and preventative maintenance. This option does not include any Consumable Supplies and is subject to an annual price escalation of up to eight percent (8%). Customer agrees to provide Danka with accurate and timely meter readings at the end of each billing period by the means specified by Danka. Customer is solely responsible for providing line conditioners and power surge protection. The follow#ng terms apply to A/I Maintenance Options: 1) Preconditions. Equipment not newly purchased from Danka must be in good condition on the commencement date of Danica Maintenance and in the event such equipment requires remedial maintenance or reconditioning prior to commencement or at any time during the tenn of this Agreement, Customer will be billed for such service. Hardware systems must be installed and operated accnrding to manufacturer's space, electrical and environn:aental specifications and software installed in accordance with compatibility and backup requirements. Customer is solely responsible for perfonning normal operator functions, system backups, virus scans, and network security. Danka Mainteoaoce does not include troubleshooting of additional hardware or software placements after the commencement date and Customer changes, alterations or attachments may require a change in fees. 2) Electrical Requirements. Customer must provide AC outlets with appropriate voltage as specified by the manufacturer. AC outlets should reside on dedicated circuits to prevent brownouts and damage to internal components of interface and multifunction devises. Danka is not liable for electrical work or conditions arising from electrical circuitry external to the equipment or for equipment line cords. 3) Limitations. In the event Danks can no longer provide Maintenance, Danka may tenninate Maintenance with thirty (30) days prior written notice. Interconnected and co~located equipment must be covered under the same type ofDanlca Maintenance plan. Danica Maintenance plans expressly excludes service requirements 85 the result of equipment abuse, neglect, excessive use, failure to maintain proper electrical or environmental conditions, use of incompatible supplies and/or maintenance required due to equipment relocation by anyone other than Danka ort its authorized representative. Any service provided as the result of these conditions will be performed for an additional fee, 4) Billing. Danka wiD invoice Customer for Maintenance at the rates and intervals set forth on the applicB.ble rate sheet. Monthly invoicing may be elected for an additional monthly fee oUt5.00. Digital Standard and Digital Maintenance Only options are subject to an annual rate escalator ofup to eight percent (8%). 5) Term & Termination. The Initial Term of this Agreement shall be as set forth on the applicable rate sheet. Following the expiration of the Initial Term, unless renewed by the parties in writing or terminated with thirty (30) days advance written notice by either party, Danka will continue to provide maintenance on a monthly basis until either party terminates this Agreement upon thirty (30) days written notice to the other Party. Digital Advantage renewal rates will be as set forth herein and Digital Standard and Digital Service Only rates will be at the then current rates. In the event Danica terminates this Agreement due to uncured Customer breach or if Customer elects to terminate Danka Maintenance prior to the expiration of the Initial Term without cause, Customer will be responsible for the payment of early termination charges which shall be calculated as the average of the three (3) most recent billing periods multiplied by the total remaining billing periods divided by two (2). 6) Reconditioning. In the event that equipment is in need nfreconditioning such that Basic Maintenance cannot keep equipment in satisfactory operating condition, Danks will submit a cost estimate of needed repairs, which will be in addition to ordinary Maintenance charges. If Customer does not authorize such repairs, DanIca may elect to tenninate this Agreement and provide Maintenance on a cost~per~catI basis at the then currcot rates. 7) LIMITATIONS. DANKA WlLLNOTBE RESPONSffiLE FOR LOSS OR DAMAGE RESULTING FROM ANY DATA LOSS, VIRUS,AND/OR NlITWORKSECURITY ISSUES WHICH AFFECTS CUSTOMER HARDWARE OR SOF1WARE. DANKA WILL, AT CUSTOMER'S SOLE EXPENSE, MAKE A V AIIABLE BACKUP, RESTORATION, ANTI-VJRUS OR NETWORK SECURITY HARDW ARElSOFTW ARE BUT MAKES NO WARRANTIES IN RELATION TIlERETO. 4