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<br />, '"' ., ~ <br /> <br /> <br />m.nE. L.nIlUalPE ". m..nnn.ncl <br />10171 NORTHAMPTON AVE. . WESTMINSTER, CA 92683 <br />(714) 531.0549' (714) 531-4816 FAX <br /> <br />May 21, 2007 <br /> <br />City of Santa Ana <br />Parks, Recreation and Community Services Agency <br />888 W. Santa Ana Blvd. <br />Santa Ana, CA 92702 <br /> <br />Dear Sirs: <br />Thank you for allowing Master Landscape and Maintenance, Inc. to provide <br />this maintenance proposal. We look forward to providing our services to The City <br />of Santa Ana, and would like to clarify our ability to surpass any competition and <br />our commitment to Total Quality Service. <br />1. On-time deliverv-Performance of specifications as outlined in a timely <br />manner. <br />2. Quality service -Exceeding the performance specifications utilizing the <br />best in Horticultural standards complete with documentation and follow <br />up. <br />3. Quality review and control- Incorporating individual performance <br />based bonuses and reviews followed with outside training resources to <br />insure a continuous level of high service. <br />4. Overall complete customer satisfaction- Based upon our surveys and <br />the results tallied from the responses. <br />5. Sufficient resources - Large enough to enable large purchases, labor, <br />equipment and material surpluses, but still able to add the personal touch. <br /> <br />I thank you again for allowing us to submit this proposal and if <br />we can be of further service or can assist in any other way do not hesitate to call at <br />(714) 531-0549 office, (714) 448-0305 cellular voice mail, or (714) 531-4816 fax. <br /> <br /> <br />~elY, <br /> <br />RObe~~hitecotton <br /> <br />Master Landscape & Maintenance, Inc. <br />ISA Certitied Arbor;st (WC-3-142) <br />Cerrified lrrigation Auditor <br />Qualified pesticide applicator (QL37534) <br /> <br />EXHIBIT A <br />