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<br />4. Communications: <br />Officel24 Hour Emergency Phone (714) 531-0549, Fax (714) 531-4816 <br />Tad Nakase Cellular (714) 412-7326, Pager (714) 346-0141 <br />Robert Whitecotton Cellular (714) 448-0305, Pager (714) 587-5866 <br />All Supervisors and Foremen carry pagers and radios for a quick response. <br /> <br />5. Training: <br />All employees are enrolled in onr in house multi-tiered training program from <br />"Gardener 1" to "Landscape Technician" and receive monthly reviews of their progress <br />as well as a bonus program based upon project quality and individual results. <br />6. Safety Program: <br />Currently utilizing a safety program called "Safety Pays" that encourages employee peer <br />pressure to monitor and encourage a safe work environment with a financial incentive in <br />the way of a "bingo" game. The success of this program has led to a three year ZERO <br />lost time from accident record. <br />7. Master Landscape & Maintenance, Inc. is a certified MBElWBE/DVBE. (Copy of <br />Certificate enclosed) <br /> <br />Again we feel there is no better company to provide landscape management at City of Santa <br />Ana owned parks and are certain that the results will be evident. If you have any questions <br />or comments, please do not hesitate to call. <br /> <br /> <br />\ <br /> <br />Robert D. Whitecotton <br />Master Landscape and Maintenance, Inc. <br /> <br />~ <br />