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<br />. <br /> <br />Benchmark Technical S ecialties <br />Computer & Networking Services Category <br /> <br />Micro Support Technician <br /> <br />Duties . Install and configure new and relocated <br />microcomputers, peripherals and software <br />applications. <br />. Analyze and troubleshoot hardware and software <br />problems. <br />. Install new releases, versions, drivers and patches to <br />software and firmware. <br />. Relocate PC's, printers, and peripherals. <br />. Provide end user support for simple applications <br />questions. <br /> <br />Education/Certification . Formal training classes in PC configuration and <br />troubleshooting preferred. <br />. A+ certification a plus. <br /> <br />Work Experience/Skills/Knowledge/Abilities . Minimum two years hands-on experience in <br />microcomputer related system installation and <br />support in Windows XP/2000 environments. <br />. Ability to install and configure MS Windows XP/2000 <br />and MS Office 2003 essential. <br />. Skills and experience in troubleshooting both PC <br />hardware and software needed. <br />. Must have a strong customer service altitude and <br />ability to communicate well with customers. <br /> <br />Other . Must have a valid Class C Driver's license. <br />. Manual dexterity to manipulate electronic devices, <br />computers and keyboards. <br />. Ability to lift and move objects weighing up to 50 <br />pounds. <br />. Ability to read printed documentation and computer <br />screens. <br />. Ability to recognize and respond to alarm sounds and <br />equipment generated signals. <br />. May have to undergo background investigation by <br />Santa Ana Police Department. <br />