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Mai 23 ^6 09:SOa Santa fine Police Dept 714 245 8098 p.6 .-. C ~ ~ MO7"OROiLA ._, Statement of Work Radio Repair 1.0 Description Radio Repair provides board level service for the Equipment that is specifically named inthe applicable Agreement to which this Statement of Mork (SOW) is atached or any of the A<orecment's subsequent revisions. Services are performed at the designated Motorola facility. In addition to Equipment specifically named in the applicable Agremem to which this Statement of Work is attached, Radio Repair uwtudes service ea standard palm microphones and single mobile control heads provided that they are requiad fur normal operation of the Equipment and em included at the point of manufacture. Additional mobile control heads ate covered only with purchase of the applicable service option. Radio Repair excludes repairs to; optional accessories; non-standard mobile microphones; iDEN accessories; iDEN mobllc microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single and multiple unit portable chargers; batteries; mobile power and antenna cables; mobile ante®as; portable antemas, and power supplies. New Equiptrtetrt purchases will only be added upon (lrstomer request. The tcmu and conditions of this Statement of Work are as integral part of the Motorola Service Agreement or other applicable Agratncnt to which it is attached and made a part thereof by this reference. [f there are any inconsistencies between the provisions of the MotoroL•r Service Agreement or other applicable Agreement and this SOW, the provisions of this Statcmcat of Work shaE prevail. .- 2.0 Motorola has the following responsibilities: 2.l Test and Restore the Equipmeat to Motorola factory specificahoas. 2.2 Reprogram Equipment to origino] operating parameters based on the Customer terrgtlate, if retrievable, or fiom a Customer supplied backup diskette. If the Customer template is not usable, a generic template utilizing the latest Radio Service Software (RSS) version for that Equiptttertt will be used. The Equipment e-ill require additional programming by the Cusromer to restore the original template. 2.3 Clean external hotuing ofthe Equipment. 2.4 Pey the outbound fieigbt charges for next day shipping. 2.5 Pay the inbound Height charges oNy if the Customer uses the Motorola designated delivery service. 2.6 Provide Qutoaxr will[ the Motorola repair request forth and inventory adjusmreat form 2.7 Process inventory adjustrrrent requests received by fax or email from Customer. If the request is reteived by email, Motorola will entail an acknowledgement to the sender. 2.8 If applicable, testify Customer of changes in Motorola designated inventory adjustrnent email address or fax number. 3.0 Customer has the following Respotrsibilities: 3.1 Utilize the Motorola designated delivery service program for inbound shipphtg. 3.2 Pay freight iasuranee charges fur declared values is excess of ~ 100 on inbound shipments. 3.3 Complete a Mutomla repair request form and submit it with each unit of Egoiptnent sent in for service. Mobile control heads or acttssory items sent is must reference the serial number of the Hain unit. 3,4 If desired, supply Mommla with a 3.5"backup diskette with the Software template or prvyerarmrting in order to assist in returning the Equipment tv original operating parameters. This step mutt be completed for Equipment that will not power up. If applicable, record the current tlashcode for each radio. 3.5 if Motorola mus! utilize ageneric template w Restore Equipment ro operating condition, Customer is responsible for an}' programming required to Restore Equipment to desired parameters. Complete a copy of the Motorola urventory adjustment form (IAF) for Equipment additiors or deletions and subnut it to Motorola. Radio Repair Approved by Mu[vrvln CanrrncGr & Cwrplinace 8i!/I! Page 1 of 1 MRY-23-2006 12:27PM From: 714 245 6098 ID:IL232FLN XEROXM20I Paee:006 R=94%