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Hay 23 06 09:52a Santa fine Police Dept 714 245 8098 i-~ ~~ MOTOROLA ,_, State~Dent of Work p.ll Definitions There may be additional terms defured in this list that do not apply to the SOWS attached. Terms in this list that are not specifically used in the attached SOWS should be disregarded. 1.0 Definitions Capitalized terms used in this Statement of W ork and not ottrerwise defimed within the Statement of Rork, Corranunications System Agreement or other applicable Agreement have the following meanings: 1.1 Box Unit Test: Unit is tested in a fixture that simulates the fimctions for which it was designed, engineered, or ituzrmfactured to insure tkmt it meets manufacture[ specifications. 1.2 Case: Elechortic tracking document for requests for service through the System Suppor. Center. l ~ Contpone0ts: Motorola new or refurbished parts of eyual quality, 1,4 Configuration Change Support: A change in auser-defined parameter, which may include, but is not limited to, a change in the placement of a drspatch consolo talkgroup window. Flectmapping is not considered included is Conf-ifiguration Change Support 1.5 Continuously: Seven rn days per week, twenty fora (24) hours a day, three hundred sixty five (365) days a year including holidays. 1.6 Cote Release: A new version of Software that adds Standard Features and major enhancements. These new versiom are signified by changes to the first digit of the version identifier number (e.g. SurartZone 2.0.3 to StnartZone 3.0). 1.7 Customer: The end~user Customer as identified in the Commuaicationa System Agreement, Service Agreement or other applicable Agreement. 1.8 Customer Support Plan: A document rrmtually developed by Motorola and the Customer that ~ provides information about the Customer and the System and desrnbes the specific processes by which Motorola will deliver and the Customer will receive the services promisrd under this Statement of Work 1.9 Enhancement Release: A superseding issue Of Software, which adds to, improves, or enhances the perfomtance of Standard FcaNra contained in the then etureatly shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmaztZone 3.1 m SrnartZoae 31). 1.10 Equipment: Ttre equipment specified in the Hquipmeot List as set forth in the Conununications System Agreement, Sen+ce Agreement or other applicable Agreement, including nay additions to the Equipment List during the Warranty Period. 1.11 Enhanced System Support (FSS) Period:'lhe 12 month period commencing at the start of the Warranty Period for Equipme.t and Sottware as defined by the Communications System Agreement. 1.12 Event; An alarm or informational notification received by Motorola through the Nehvork Management tools. 1.13 Federal Technical Center: A Motorola facility located in Lanham, Maryhnd, thr purpose of which is to serve as Motmola's centralized location for radio repair for Federal Customers. 1.14 Firmware: SuRware in object cede form that is implanted or embedded in hardware. L15 InfraS[NCture: The fixed Equipment excluding mobiles, ponables, and accessories. 1.16 Maintenance: Tke process for determining the cause of F,quipnlen[ failure, removing, repairing. or replacing parts or elements necessary in order to conform the Equipment with the manufacturer's specifications along with system specific spcci(ica[ions, delivering and rehstallirg the parts, and placing the Equipment back into operation. 1.17 Motorola Software: Soihvare whose copyright is owned by Motorola. 1.18 Radto Support Center: A Motorola fecdity located in Rockford, Illinois, the purpose of which is to serve as Motorola's centralized location For radio repair. lletinitiorts Approved 6y Afomrola Cond-acrs & Cempliunee rage 1 of 2 MRY-23-2006 12:29PM From: 714 245 8099 ID:IL232FLN XEROXM20I Peae:011 R=94x