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May 23 06 09:36a Santa Rna Polioe Dept ,,:~ „i ~C~~~~000MCII- Statement of Work ,.. OnSite Infrasfilcture Response 714 245 8098 p.2 ~-- A-2002-038 ,^ J MOTOROLA I.0 Description of Service ~~. OnSite Infiashucttrre Response provides for on-site techrucian Response as detemtined by pre-defined severity levels set forth in Table C and Response times set forth in Table A-1 in order to Restore the System. The terms aad conditions of this Statement of Work(SOW) are an integral pari of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any incoasistencieshetween the provisions of Luis SOW and the provisions of the Service or other applicable Agreement, the provisions of this SOW shall prevail. 2.0 Motorola has the following respomibilities: 2, i If Motorola is providing Techr:ical Support service (via an additional Statement of Work) in addition to rids OnSite Infrashvcnme Response service, Motorola will first respond in accordance with Tedmical Support service Statement of Work and Table B herein, unless required [o Respond otherwiu in the Communications System Agreerra:nt or other applicable Agreement. I£, in the performance of the Technical Suppon responsibilities, Motorola determines that an on-site tecMicien is necessary, dispatch will occur promptly atler such determination is made and nn-site response will ,occur in accordance with Table A-2. 22 if Motorola is not providing Technical Support but otily providing OtrSi[e In&asfirchrre Response, Motorola will respond in accordance with this Statement of W ork and Tables A-I aad C, 2.3 Perform diagnostics on the ComponenNField Replaceable Unit (FRU) /assembly 2.4 Restore the System by replacing defective Component/FRU/assembly: 2.4.1 FRU and assembly will be provided by Customer. 2.5 Provide materials, tools, docunxntation, physical plannhrg manuals, diagnostic and test equipment necessary to perform the Maintenance service. 3.0 Customer has the following responsibilities: 3.1 Establish and maintain a suitable environment for the Equipmentatd provide the Servicer full, free, end safe access to the Equipment so that the Servicer may provide Maintenance services. 3 ~ Supply FRU or assembly as needed in order for Motorola to Restore the System ns set forth in pazagraph 2.4,1 3.3 Maintain and store airy and al] Software needed m Restore [he System 3.4 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the OnSite Infrastructure Response sevices to Customer. Table A-1 - OnSite Response Times Sevgity Level Response Tinte ~--- Severity I Wuhm 4 hours- from rceipt of notification Severity2* Within4hoursfromreceiptofnotification* Severity3* Within 24 hours from receipt ofrmtification* DnSite Infras[nicmre Response Approved by blomrola CottLtteGr d: Crrmpii;r!ice~ !2//2/00 Page 1 oft MqY-23-2006 12: 13PM From: 714 245 8098 ID: IL232FLN XEROXM20I Paoe:002 R=94~