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<br />Attachment "A" <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Orange County Workforce Inyestment Board <br />and other agencies (identified in the "One-Stop Partner Commitment", <br />Attachments "A" and "B: to this MOU) functioning as "One-Stop Partners" <br />within the Santa Ana One-Stop System (hereinafter referred to as the Santa <br />Ana WORK Center). <br /> <br />In addition to accepting the proYisions contained in the MOU, the Orange County <br />Workforce Investment Board commits to the following: <br /> <br />Agency Services to be provided on-site at the Santa Ana WORK Center: <br /> <br />Direct services will not be proYided on-site at the Santa Ana WORK Center. A <br />referral mechanism will be in place to provide services at one of the locations of <br />the Orange County One-Stop System. These locations currently include <br />Westminster, Irvine, and Fullerton. The Senior Community Service Employment <br />Program (SCSEP) of Orange County provides training and employment services <br />to adults over the age of 55. Services provided will include intake/assessment, <br />orientation, eligibility determination, information about availability of services, <br />individualized case management, community service assignments, job <br />placement assistance, and retention services. <br /> <br />Full-time equiyalents (FTEs) of Agency Staff Assigned to Santa Ana WORK <br />Center: None <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: None <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must <br />implement; <br />3. To implement an on-going system for measuring customer service levels; <br />and, <br />4. To participate in a task force empowered to oversee, measure and respond <br />to customer service data. <br /> <br />6 <br />