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's discretion. <br />The Vendor shall: <br />• Provide an on-site service technician to perform repair ~ Yes ~ No <br />services and MAC's. (See section 5.2) __ ___ __ <br />• Provide all required maintenance (parts and labor) and ~ 'y'es ~ No <br />maintain the equipment in good operating condition in <br />accordance with the manufacturer's technical <br />_ -specifications. _ _ __ _ ___ _ _ __ <br />• Use only original equipment manufacturer (OEM) parts ~ Yes ~ No <br />for repair or replacement of defective equiprent such as <br />circuit cards and telephone instruments (including <br />corded and cordless telephones as well as hands-free <br />headsets and amplifiers - PLANTRONICS) at no <br />--additional charge to the Ci~__ ~___ __ ___ <br />com <br />Willing & able to provide and/or <br />• Perform preventive maintenance of all systems and ~ Yes ^ No <br />equipment at a minimum in accordance with <br />manufacturer's specifications and/or requirements for <br />the equipment, which ever is greater. <br /> <br />• Preventive maintenance shall be performed on a _ <br />~ Yes ~ No - <br />schedule which is workable with the ~~ity's operating <br />requirements and which is rrrutually acceptable to <br />____ the City and the Vendor. _ <br />_ <br />^ Completed preventive maintenance checklists will be ___ <br />~ Yes 0-No <br />provided to the City Telecommunications Coordinator <br />on a monthly basis. _ <br /> <br />Pertorm regular system backups and system de- _ _ <br />~ Yes ~ No <br />fragmentations at least once a rnonth on all telephone <br />systems and every two weeks on the CENTIGRAM <br />__ (BAYPOINT) voicemail system. __ __ ___ _ <br /> <br />• Maintain an adequate on-site inventory of spare OEM __ ___ <br />~ Yes ~ No <br />__~arts for repairs and replacements. _ ___ __ ~ <br /> <br />• The Vendor will identify the amount and type of _ <br />~ Yes ~ Noi <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />_ Telecommunications Coordinator. <br /> <br />• Respond on-site within four hours (excluding weekends ___ _ <br />~ Yes ~ No <br />and holidays) of Vendor's receipt of the City's service <br />request when Minor Repairs are necessary during <br />_ no_r_mal Cifworking hours (8-5). <br />__ __ <br />• Minor Repairs should be r_ompleted within twenty- __ ___ ___________ <br />~ Yes 0 No <br />four (24 hours. __ <br /> <br />• Respond on-site within 30 minutes of the City's _ _ _ <br />~ Yes ~ No <br />notification by the Telecommunications Coordinator or <br />his/her designee in case of Major System Failure during <br />normal Cifworking hours (8-5~_ ___ ____ <br /> <br />^ In case of Major System Failure, before or after _ ___ <br />~ Yes ~ Nc NEC's <br />normal City working hours (8-5), or on weekends or anticipated <br />days observed by the City as holidays, the Vendor holidays to <br />shall respond on-site zo notification of major failures date are <br /> <br />within two (2) hours of said notification. , <br />subject to <br /> change, as <br /> follows. <br />Page 33 of 43 <br />