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<br />Table of Contents <br /> <br />I. I nformation Regarding Complaints............................................................................................ 2 <br />A. Nondiscrimination and Equal Opportunity Complaints ..........................................................2 <br /> <br /> <br />1. Policy Statement........ ........................................................................................................ 2 <br /> <br /> <br />2. Civi I Rig hts . .. . .. . . . . . ... .. . . . .. . . . . ..... . . . .. . . . .. ..... . . . . .. .. . . . . . . . . . . .. . .. . . . .. . ." . .. .. . .. .. . . . . . . . . . <br /> . . . . . . . . . . . . . . . . . . . . . . . .. 3 <br /> <br />3. Nondiscrimination Laws under WIA ................................................................................... 4 <br /> <br />4. How to File Your Complaint ...............................................................................................5 <br /> <br /> <br />B. Criminal Complaints.............................................................................................................. 6 <br /> <br />II. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br />III. Procedures for Handling Complaints at the SDA Level............................................................. 8 <br />IV. Procedures for Handling Complaints at the State Level.......................................................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants....................................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. 16 <br /> <br /> <br />GLOSSARY OF WIA TERMS........................................................................................................ 18 <br /> <br />1 <br />