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<br />Table of Contents <br /> <br />I. Information Regarding Complaints......... ..................................... ................................... ........... 2 <br />A. Nondiscrimination and Equal Opportunity Complaints .......................................................... 2 <br /> <br /> <br />1. Policy Statement................................................................................................................ 2 <br /> <br /> <br />2. Civil Rig hts .. . .. . .... .. .. . . . .. . . . . ... . . . . . .. . .. . . . . . .. . . . .. .. ... . . . . . . . . . .. . ... ...... . . . . ..... . . . . . . . . . . . . . . . . . . . . .. . . . . . .. .. . . .. . .. 3 <br /> <br /> <br />3. Nondiscrimination Laws under WIA ................................................................................... 4 <br /> <br />4. How to File Your Complaint ............................................................................................... 5 <br /> <br /> <br />B. Criminal Complaints ....... ....................................................................................................... 6 <br /> <br />II. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br /> <br />III. Procedures for Handling Complaints at the SDA LeveI............................................................. 8 <br /> <br />IV. Procedures for Handling Complaints at the State Level.......................................................... 13 <br /> <br />V. Procedures for Handling Discrimination Complaints by Participants....................................... 15 <br /> <br />VI. Procedures for Handling Handicap Complaints by Participants ..............................................16 <br />GLOSSARY OF WIA TERMS........ ................................... ........ ..................................................... 18 <br /> <br />1 <br />