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<br />Table of Contents <br /> <br />I. Information Regarding Complaints................................................. ........................................... 2 <br />A Nondiscrimination and Equal Opportunity Complaints ..........................................................2 <br /> <br /> <br />1. Policy Statement................................................................................................................ 2 <br /> <br /> <br />2. Civil Rig hts .............. ........... ....... ................................................... . ... ............... .. ........... ...... 3 <br /> <br />3. Nondiscrimination Laws under WIA ................................................................................... 4 <br /> <br />4. How to File Your Complaint ............................................................................................... 5 <br /> <br /> <br />B . C r; m i n a I Com p I a i n ts .............................................................................................................. 6 <br /> <br />II. General Procedures for Handling Non-Criminal Violations of the Act .......................................6 <br />III. Procedures for Handling Complaints at the SDA Level............................................................. 8 <br /> <br />IV. Procedures for Handling Complaints at the State Level.......................................................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants....................................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants ..............................................16 <br /> <br /> <br />GLOSSARY OF WIA TERMS....... ............. .................................................................. .................. 18 <br /> <br />1 <br />