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CABLE KATHERINE BOWERS 84489900 WX RP 26 002610811272007 NYYYYY Page 3 of 6 TIME WARNER CABLE SERVICE INFORMATION RATES, CHARGES AND PAYMENT PROCEDURES The cost of installation, current monthly services rates and security deposits are shown on the front of this Agreement. Your Time Warner Cable services (cable television, high speed online and digital phone) are billed in advance and payments are due monthly, by the due date reflected on the face of the invoice. Billed amounts not paid by the due date are delinquent and subject to a late fee (currently $4.75 including fees and taxes). Time Warner Cable reserves the right with notice to you to interrupt or disconnect your cable television, high speed online and/or digital phone service if your account is delinquent. If cable service is temporarily interrupted for non-payment, any past due amount plus one month advance payment must be received by Time Warner Cable before service will be reactivated. If any of your Time Warner Cable services are disconnected at the service address, an additional reconnect charge plus other charges and/or a deposit may also apply. If cable service is disconnected for any reason, all amounts due to Time Warner Cable, including the value of unrecovered equipment, must be paid upon receipt of the final billing. You will continue to be charged until the disconnect is completed by the company. If you do not pay the amount owed as shown on the final bill, you agree that Time Warner Cable may also recover its costs and expenses, including reasonable attorney's fees, incurred in collection of the amount owed. A $10 fee (including fees and taxes) will be assessed once Time Warner Cable issues the delinquent account to an agency for a field collections effort. All types of financial reversal transactions such as, but not limited to, Electronic Funds Transfer, checks returned unpaid by a customer's financial institution, and credit card payments refused by the customer are subject to a $25 service fee. A payment made by check or credit card which is later returned or refused is not considered paid on a timely basis. This may result in delinquency. A $35 service deposit (check or credit card), or customer's valid social security number or valid drivers license number is required. The service deposit may be used to offset loss of or damage to cable property or an outstanding balance. If all cable property is timely returned in proper condition at time of disconnect and all balances due are paid, the service deposit will be refunded. To learn more about individual rates and packages, please contact our customer care at 1 -888 -TW -CABLE (1-888-892-2253) or our web site www.timewarnercable.com/socal URn 1^6 rnvnc VvnAvmcn 11\rwnnV ,IWIX If you have a complaint you cannot resolve with us, write 505 Van Ness Ave., San Francisco, CA 94102, or at wwwa If your complaint concerns interstate or International callirm Washington, DC 20554 or at fccinfoftc.gov, or Call (888) Note: The CPUC handles complaints of both interstate anc California consumer protection rules are available online at a Utilities Commission at Consumer Affairs Branch, or call (800) 649-7570 or TDD (800) 229-6846. FCC at Consumer Complaints, 44512th Street, SW, rTT 1911111. DOC -9100 changes ("slamming"). The CABLE PROPERTY All property and equipment installed or provided by Time Warner Cable remains the property of Time Warner Cable. You are responsible for that property and for that equipment, and you must deliver Home Terminals and remote control units undamaged (normal wear and tear accepted), to Time Warner Cable upon termination of cable service. You agree to pay the following amounts for each lost or damaged item: $254.00 Analog Home Terminal $170.00 Home Networking Router $90.00 Cable Modem $12.00 Power Adapter $178.00 Voice Modem $85.00 HDTV Adapter $522.00 HD Digital Video Recorder $17.00 Remote Control unit $307.00 HD Home Terminal $43.00 House Amplifier $531.00 Digital Video Recorder $73.00 Cable Card $368.00 Digital Home Terminal Charges are subject to change. Location Santa Ana YOUR LOCAL CABLE STORE LOCATION(S) Address 2020 North Grand Ave., Ste 102 Santa Ana, CA 92705 Visit www.timewamercable.com/socal for Cable Store locations, available services, and hours of operation. 8448-4000(0260( 58670041