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TIME WARNER CABLE <br />Santa Ana Monthly Technical Statistics <br />HEADEND <br />SYSTEM RELATED <br />DROP <br />CONVERTER <br />CUST. RELATED <br />NO FAULT FOUND <br />NO ACCESS <br />REFERRED TO OTHER <br />TOTAL TRUCK ROLLS <br />SERVICE CALL RATIO <br />MAJOR OUTAGES <br />MINOR OUTAGES <br />PLANNED OUTAGES <br />P.S. TESTED <br />Jan -07 <br />12 <br />g <br />231 <br />232 <br />422 <br />45 <br />0 <br />31 <br />981 <br />5.03% <br />4 <br />2 <br />0 <br />0 <br />Feb -07 <br />18 <br />4 <br />306 <br />308 <br />448 <br />31 <br />0 <br />24 <br />1139 <br />5.69% <br />8 <br />0 <br />0 <br />0 <br />Mar -07 <br />76 <br />9 <br />73 <br />136 <br />67 <br />32 <br />0 <br />0 <br />393 <br />1.94% <br />0 <br />0 <br />0 <br />0 <br />Apr -07 <br />35 <br />5 <br />381 <br />174 <br />478 <br />41 <br />2 <br />1 <br />1117 <br />5.53% <br />9 <br />1 <br />0 <br />0 <br />May -07 <br />35 <br />5 <br />381 <br />174 <br />478 <br />41 <br />2 <br />1 <br />1117 <br />5.60% <br />9 <br />1 <br />0 <br />0 <br />Jun -07 <br />20 <br />7 <br />2 <br />0 <br />0 <br />0 <br />0 <br />16 <br />45 <br />0.22% <br />3 <br />0 <br />0 <br />0 <br />Jul -07 <br />50 <br />21 <br />405 <br />194 <br />524 <br />49 <br />1 <br />0 <br />1244 <br />6.13% <br />2 <br />2 <br />0 <br />0 <br />Aug -07 <br />49 <br />21 <br />553 <br />186 <br />589 <br />71 <br />7 <br />8 <br />1490 <br />7.27% <br />2 <br />0 <br />0 <br />0 <br />Sep -07 <br />9 <br />0 <br />310 <br />242 <br />238 <br />36 <br />80 <br />41 <br />956 <br />4.69% <br />6 <br />0 <br />0 <br />0 <br />Oct -07 <br />11 <br />0 <br />313 <br />226 <br />223 <br />28 <br />95 <br />48 <br />945 <br />4.65% <br />2 <br />0 <br />0 <br />0 <br />Nov -07 <br />1 <br />0 <br />289 <br />246 <br />237 <br />22 <br />0 <br />29 <br />824 <br />4.08°% <br />2 <br />0 <br />0 <br />0 <br />Dec -07 <br />7 <br />0 <br />299 <br />253 <br />237 <br />49 <br />91 <br />37 <br />973 <br />4.88% <br />6 <br />0 <br />0 <br />0 <br />BEGINNING SUBS 19,611 19,517 20,013 20,256 20,192 19,955 20,526 20,305 20,504 20,384 20,309 20,182 <br />TOTAL CONNECTS 1,737 1,567 11,952 749 625 972 1,107 1,159 787 816 722 576 <br />TOTAL DISCONNECTS 1,831 1,071 11,709 813 683 912 1,328 960 907 891 849 816 <br />ENDING SUBS 19,517 20,013 20,256 20,192 19,955 20,015 20,305 20,504 20,384 20,309 20,182 19,944 <br />PENETRATION 24.97°% 25.60% 25.91% 25.87% 25.56% 25.74% 26.11% 26 6% 26.19% 26.09% 25.92% 25.61% <br />HOMES PASSED 78,171 78,189 78,189 78,038 78,063 77,770 77,771 77,791 77,817 77,845 77,872 77,873 <br />Santa Ana Outages <br />11/22/2007 -12/21/2007 <br />Time <br />Elapsed <br />Area <br />Subs <br />Affected <br />Maj I Min <br />Comments <br />0:19 <br />lWisteria / Pacific 1 <br />438 <br />MAJ <br />I SPI switched to All position <br />2:25 <br />Highland / Magnolia <br />300 <br />MAJ <br />Bad Node Module <br />0:20 <br />20th / Bush <br />222 <br />MAJ <br />Blown Fuse at Node <br />0:27 <br />McFadden / Newhope <br />89 <br />MAJ <br />Bad Commercial Power Meter <br />0:35 <br />Flower / Keller <br />72 <br />MAJ <br />Commercial Power Outage <br />2:30 <br />McFadden / Mohawk <br />28 <br />MAJ <br />Bad Distribution Cable <br />