COMMUNICATIONS SUPPORT GROUP 7a - Laserfiche WebLink

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EXHIBIT A-1 SCOPE OF SERVICES Contractor agrees to provide, at the request of the City Manager or his designee, technical support to City, for the City's Cable Television operations up to twenty-eight (28) hours per week of which twelve (12) hours will be dedicated to development of the community bulletin board and including but not limited to cable programming, customer service and franchise compliance/administration as follows: 1. Monitor currency and accuracy of franchise security and certificate of insurance documents provided by the Cable Operator. 2. Receive/document resolution to subscriber's complaints and respond to cable television program inquiries from City Officials and citizens. 3. Assist in providing information for the Santa Ana Board of Parks and Recreation, and attend meetings as requested or necessary. 4. Monitor cable operator's telephone response time and report results to City. 5. Maintain databases necessary to monitor Cable Operator's compliance to City Cable Television Subscriber Protection Ordinance and franchise agreement and to provide information based on inquiries. 6. Maintain in City Cable Office historical and current records of cable television program, franchise agreement and related documentation. 7. Assist with any organization requirements for programming related to City Channel 3 (CTV3). 8. Assist in supervision of city playback operator for CTV3 regarding monthly scheduling chart and reports for Parks and Recreation monthly board meeting, tape and dvd library organization and dvd dub requests. 9. Provide comprehensive technical performance testing of the subscriber cable and I- NET systems as set forth in Exhibit "B". This testing will be conducted during the months of July and August. 10. Prepare a comprehensive cable regulatory report documenting overall cable operator activity, performance and compliance to the franchise agreement. This report will be completed at the conclusion of the calendar year. 11. Prepare a report documenting operator's compliance to the franchise agreement.