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<br />Table of Contents <br /> <br />I. Information Regarding Complaints ......................................... ................ .............................. .....2 <br />A. Nondiscrimination and Equal Opportunity Complaints ..........................................................2 <br /> <br />1. Policy Statement ..". ............................................................ .............. ................ ..... ....... .....2 <br /> <br />2. Civil RightS......................................................................................................................... 3 <br /> <br />3. Nondiscrimination Laws under WIA ................................................................................... 4 <br /> <br />4. How to File Your Complaint ............................................................................................... 5 <br /> <br />B. Criminal Complaints.............................................................................................................. 6 <br /> <br />II. General Procedures for Handling Non-Criminal Violations of the Act .......... ............................. 6 <br />III. Procedures for Handling Complaints at the SDA Level............................................................. 8 <br />IV. Procedures for Handling Complaints at the State Level.......................................................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants....................................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. 16 <br />GLOSSARY OF WIA TERMS ........................................................................................................ 18 <br /> <br />1 <br />