DIAGNOSTIC VETERINARY LABORATORIES, INC

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GENERAL INFORMATION: Diagnostic Vetwinary Laboratories is a California corporation that provides clinical pathology services exclusively for veterinarians in California and selected service areas in the United States. We offer the services and consultations of board- certified veterinary pathologists and specialists as weil as in-practice consultation and assistance in setting up countertop testing. Ail laboratory testing is supervised by licensed medical technologists guided by stringent quality control systems. HOURS OF OPERATION/COURIER SERVICE: Diagnostic Veterinary Laboratories is open Monday through Friday from 9:00 am to 6:30 pm, Saturday 9:00 am to 4:00 pm, with courier service for the pick-up and delivery of specimens to the laboratory. Specimen pick-up times can be arranged by contacting the laboratory. Two daily pickups are available'in most areas. Sunday pickups are also available in some areas. The laboratory operates abbreviated hours on these holidays: New Year's Eve ........................................... 9 am - noon New Year's Day................................................... Closed Memoriai Day (Sunday & Monday) .................... Closed Independence Day............................................. Closed Easter Day.......................................................... Closed Labor Day (Sunday & Monday) .......................... Closed Thanksgiving ..c......................................... ........... Closed Christmas Eve ............................................. 9 am - noon Christmas Day..................................................... Closed SPECIMEN SUPPLIES: Diagnostic Veterinary Laboratories provides supplies for the coilection and submission of specimens to the laboratory. Supplies can be ordered by either calling the laboratory or notifying the courier directly. The foilowing abbreviations are used on the Test Request Form: LTT - Lavender Top Tube (EDTA) RTT - Red Top Tube (Clot Tube) SST - Serum Separation Tube BTT - Blue Top Tube (Citrate Anticoagulant) GTT - Grey Top Tube (NA Fluoride, K Oxalate) GRTT - Green Top Tube (Heparin Anticoagulant) REPEAT TESTING: The laboratory wiil repeat any test without charge whenever, in the opinion of the submitting clinician, a re-check is necessary or when quality control dictates. Some repeat tests will require an additional specimen. In these situations, please indicate the original date on another Test Request Form and resubmiUo the laboratory. RESULTS REPORTING AND FAX MACHINES: Diagnostic Veterinary Laboratories supplies fully functional fax machines to ail preferred clients. Results from the daytime pickup wiil be faxed or cailed that afternoon. Results from evening pickup will be faxed by 8 am. Our professional staff will be available for consultations as needed. Results are also available at our website: www.diagnosticvetlabs.com TEST CANCELLATIONS: Test canceilations wiil be handled on an individual basis and charges will be based on the status of the sample in the laboratory. BILLING AND TERMS: Accounts are payable on a monthly basis or within 25 days of the receipt of invoice. We can only bill the veterinarian or veterinary clinic/hospital for the laboratory services utilized. Our fees for tests and profiles are listed on the fee schedule in the same order and placement oHests as they appear on the test requestform. This is to aid you in finding prices quickly and easily. If you have any questions please cail us for clarification. Please also note our large volume discounts as listed below. We guarantee not to be undersold. VOLUME DISCOUNTS: Diagnostic Veterinary Laboratories will offer monthiy volume discounts based on the foilowing categories: 1. $ 250- 999 2. $1000-2999 3. $3000 - 4999 4. $5000 + up 5.0% Savings 10.0% Savings 12.00% Savings 15.00% Savings Accounts must be current to qualify for volume discounts.