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<br />2.3 IMPORTANT! Proposals must be submitted and time-stamped received by the <br />Information Services Division on or before the dead line of: <br /> <br />(If walked in) <br />City of Santa Ana <br />Information Services Division <br />20 Civic Center Plaza <br />Room B22 [in the basement of City Hall] <br />Santa Ana, CA 92701 <br /> <br />(If mailed) <br />City of Santa Ana <br />Information Services Division M-12 <br />20 Civic Center Plaza <br />P.O. Box 1988 <br />Santa Ana, CA 92702-1988 <br /> <br />2.4 IMPORTANT! Facsimile transmission (FAX) or electronic mail (EMAIL) copies are not <br />acceptable. <br /> <br />2.5 Requests for information or questions regarding this RFP or the process may be directed <br />to: <br /> <br />Thomas J. Gergen <br />Manager, Information Services <br />Information Services Division <br />714.647.6958 voice <br />tgergen@santa-ana.org <br /> <br />2.6 Questions regarding this Request for Proposal should be directed only to the person <br />designated above. <br /> <br />3. EVALUA TION & SELECTION <br /> <br />EVALUATION <br /> <br />Selection shall be based upon a competitive evaluation process and not limited to price alone. <br />Proposers must satisfy the City in their ability to perform the services required. In the judgment <br />of the City, any proposal that does not provide adequate evidence that the Proposer has the <br />capabilities to perform the services sought by the City (see Sections 1) will not be further <br />considered. <br /> <br />It is not the City's intention to exclude very high bids or to automatically award an agreement to <br />the Proposer of the lowest price for services. The City seeks to get the best balance of service <br />value and price. <br /> <br />Based on the information provided in their RFP response, each of the Proposers will be <br />evaluated by a City selection team and will be assigned a point score for each of four evaluation <br />criteria. While evaluation is subjective by its nature, the City selection team will judge each <br />proposal on its merit in only the evaluation criteria areas. The weighted evaluation criteria <br />include: <br /> <br />Page 4 of 17 <br />