Laserfiche WebLink
<br />APPENDIX A <br />(Continued) <br /> <br />Proposal Response Form <br /> <br />6. In the last three years, have any government agencies: <br />(a) Terminated their agreement with your firm for cause? X No <br />If yes, explain: <br />(b) Initiated legal action against your firm relating to these services? X No <br />If yes, explain: <br /> <br />Q Yes <br /> <br />Q Yes <br /> <br />7. As the City's EA and Select LAR, can and will your firm provide updated Select and Enterprise <br />Agreement price lists which are complete (as applicable to the City)? <br />X Yes a No <br /> <br />8. Provide a description of the services and support that your firm would provide to the City if it is <br />selected to act as the City's LAR for the Microsoft EA. <br /> <br />Enrollment paperwork <br /> <br />CompuCom will complete your enrollment paperwork on your behalf; send it to the City for signature, then <br />provide our FedEx account number to assure prompt deliver back to Dallas. This "hands on" <br />management of your enrollment paperwork ensures that your EA is up and running in the shortest <br />possible time. In August 2006 Microsoft announced that CompuCom won the Partner of the Year Award <br />for Operational Excellence at the 2006 Microsoft Partner Program Awards. CompuCom was chosen out <br />of the United States field of top Microsoft Partners... .. <br /> <br />MVLS website. SA benefits Manaaement & Trainina <br /> <br />CompuCom Systems, Inc. shall provide the City of Santa Ana with resource to manage the MVLS <br />website, at no additional charge to the City, during the term of this agreement. <br /> <br />To contact this resource dial 800-400-9852 x 2 and ask for your Primary Daily Contact: Kendra Lewis <br /> <br />CompuCom Systems, Inc. supports your MVLS website by <br /> <br />Immediately setting up Admin access on your new enrollment <br />Inviting the City notices correspondent to the MVLS website <br />Providing access (and requested access levels) to those City employees designated by the City <br />Notices Correspondent <br />Providing City Notices Correspondent with a tutorial of MVLS website <br />Activating Software Assurance benefits on behalf of City. <br />Providing toll free telephone support for MVLS and SA benefits management <br />Proving ongoing functions (e.g. creates and issues Training Vouchers; ongoing management of <br />MSDN site, submits contact changes to Microsoft, invites and creates users with appropriate <br />authorization) <br />Onsite training can be provided by Sam Andrews (your local Microsoft EA Managing Contact) <br /> <br />CompuCom initiates Admin access of your new EA within 24 business hours of its activation by Microsoft. <br />The City can expect to be contacted by CompuCom to set an appointment for an 'online training and initial <br />activation with Kendra Lewis within 48 business hours of activation of your new Microsoft Enterprise <br />Agreement. <br /> <br />Page 12 of 17 <br />