25D - AUTOMATED PARKING - Laserfiche WebLink

Home Browse Search

directly by CONSULTANT, and any payments forwarded by City, within 48 hours (2 working days) after receipt into an account controlled by the CITY. For citation payments which may be submitted directly to the City, the City may either forward such payments to CONSULTANT for processing and deposit, or accept such payments and input directly to the CONSULTANT system. 2.2 Deposits. CONSULTANT will provide a daily update to the City with deposit information; including but not limited to: date of deposit, amount of deposit, name of bank and account number. 2.3 Credit Card Payments. CONSULTANT shall provide the opportunity for violators to pay citations by credit card, both over the telephone and the Internet. In addition to the citation amount and any applicable surcharges, a violator making payment by credit card shall also be charged an additional convenience fee of $3.95 retained by CONSULTANT. CONSULTANT shall provide this service at no charge to City. 2.4 Revenue Reporting. CONSULTANT shall forward to City revenue reports to reconcile the deposit records for each month. Such reports must also disclose the percentage-based fee charged by CONSULTANT for processing citations issued for vehicles registered outside California, as further described in Section 5.1. 2.5 Refunds. CONSULTANT has added the City of Santa Ana (CITY) to an Imprest account set up for Refunds. The CITY funds the account for the purpose of funding the disbursements for refunds. At such time that the fees are disbursed; the CITY is invoiced monthly for an equal amount to replenish the funds to make available for the next months disbursements. The account balance covers an average month of refunds. CONSULTANT will prepare a monthly accounting of the distribution revenue and forward in detail to the CITY. A request to refund the parking fine can be generated by the City or CONSULTANT. In order to facilitate the process of refunding moneys: 1. CONSULTANT or CITY may request a refund. 2. Only the CITY may approve or authorize a refund, CONSULTANT will request approval either by fax or email prior to any disbursment of funds. 3. CITY may request a refund on-line. CONSULTANT will maintain the name of the requester. 4. CONSULTANT will ensure that the Refund request has been properly completed and approved by the CITY. 5. CONSULTANT shall verify the correctness of the refund and notify the CITY of any discrepancies. 6. CONSULTANT shall prepare checks to each recipient, drawn from the Imprest account, for the indicated refund amount within 7-10 days. 7. On-line data available includes Refund Request initiated (date pending), complete date, recipient's name and address, amount disbursed. 3.0 CUSTOMER SERVICE CONSULTANT will respond to all inquires and complaints by violators regarding the status or disposition of citations. CONSULTANT will provide assistance whenever possible to violators for all inquiries. CONSULTANT shall provide a toll free telephone number for California and out-of-state violators to call for assistance. CONSULTANT shall provide an Interactive Voice 25D-11