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CITY OF SANTA ANA <br /> EXHIBIT I <br /> SCOPE OF SERVICES <br /> Consultant shall perform services as set forth below. <br /> The City of Santa Ana is in need of a Trimble Cityworks support Consultant that shall assist the City <br /> with Cityworks related tasks, including but not limited to: <br /> • On-call support for Cityworks system errors and issues. <br /> • Assisting with Cityworks system version upgrades. <br /> • Configuring new asset types, work orders, inspections, and service requests. <br /> • Assisting with the creation of new GIS data for use as assets inside Cityworks. <br /> • Support Cityworks system expansion to other divisions in the City via separately quoted <br /> implementation projects (project-based pricing). <br /> • Making modifications and improvements to reports and data management. <br /> • User/role permission configuration changes. <br /> • Import/Export of data (Cityworks information, GIS data, etc.). <br /> • Updates to existing configurations and forms. <br /> • Configuring custom reports in Crystal Reports and ArcGIS Dashboards. <br /> • Cityworks Integration support for future City 311 applsystem. <br /> • On-site and remote training and staff deployment support. <br /> • Support for onboarding new City contractors, including training and form and dashboard <br /> configuration as well as limited QAQC of data entry as requested. <br /> • Other Cityworks support as needed. <br /> The City desires a consultant that shall provide remote support assistance, including meeting with City <br /> GIS Staff and other Cityworks system users, discussing software capabilities and enhancements, and <br /> answering questions. For project related work, the City may require on-site training or on-site meetings <br /> with staff(depending on project requirements). <br /> For on-call support, the City requires pricing based on hourly rates for time and materials. For more <br /> involved projects, the City also requires project-based pricing options. <br /> The Consultant must have extensive knowledge of the Trimble Cityworks platform and have multiple <br /> years of experience supporting public-sector clients. The consultant shall provide references from <br /> three recent public sector clients with a contract date within the last five years. <br /> City of Santa Ana RFP 24-129 Page 15 of 30 <br />