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�1 <br /> r <br /> CITY OF SANTA ANA <br /> a. The City's Regular Business Hours, excluding City holidays, are: <br /> • Monday through Thursday from 7:30 AM to 5:30 PM; and <br /> • Alternate Fridays from 8:00 AM to 5:00 PM <br /> 16. In-Person Hearings: City will provide hearing rooms, use of copiers, documents, materials, and <br /> equipment necessary for carrying out hearings. Locations and times of said hearings shall be <br /> designated by the City, but normally will be conducted during Regular Business Hours of the City. <br /> • Hearings held in person will be held at Santa Ana City Hall, 20 Civic Center Plaza, Santa <br /> Ana, CA 92701. <br /> 17. All hearings shall be conducted in English and, if necessary, with the assistance of foreign <br /> language translator as provided by petitioners/appellants/applicants/contesting parties or the City. <br /> 18. City staff will coordinate the recording of hearings, if applicable. Assistance may be requested <br /> from the Hearing Officer during recording sessions. <br /> 19. Hearing Officers shall have a duty to notify the City of any actual conflict of interest or suspected <br /> conflict of interest immediately upon discovery, for consideration of appointment of an alternative <br /> Hearing Officer. <br /> B. REPORTS AND DELIVERABLES <br /> 1. Hearing Officers shall be required to submit a typed Statement of Decision for each hearing <br /> conducted within the statutorily or City required time following the closing of the hearing record in <br /> a format approved by the City. The decision shall include findings, conclusions, and provide <br /> judicial review information. Failure to comply with required timelines for issuing written decisions <br /> may be cause for termination of the Agreement with the City. <br /> 2, Hearing Officers shall provide a detailed invoice for services rendered each month, including the <br /> case number, hearing date, time incurred, and hourly rate. <br /> C. APPLICABLE SANTA ANA MUNICIPLE CODE (SAMC) <br /> Administrative Hearing Officers and their relevant services will be made available per SAMC for the <br /> subject areas listed below. Full text for all SAMC referenced herein is available at: httr)s://www.santa- <br /> ana.orc(charter-and-munici al-codel <br /> 1. Code Enforcement <br /> • Related to the broad enforcement of the City of Santa Ana Municipal Code, including but <br /> not limited to administrative citations issues for property maintenance violations, nuisance <br /> abatement, building code violations, lack of a permit issuance, revocation/denial of <br /> Certificates of Occupancy, planning/zoning, and all other Code Enforcement abatement <br /> actions <br /> • Other hearings may be requested in other City of Santa Ana Agency's/Departments <br /> outside of the Planning and Building Agency at the approval of the Executive Director of <br /> Planning and Building or their designee. <br /> City of Santa Ana RFP No.24-127 Page 18 of 34 <br />