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OCTA Policy and Procedure Ordering Procedure Orders for $1000 or more in passes will be processed following an account review. OCTA shall not fill any order if your account is not current. Your orders may be submitted once a month. If you need passes and the total order is less than $1000, you can purchase those passes on-line at https://www.octa.net/buypass1.asp or at the OCTA Store located at 550 S. Main Street in Orange. Payment for passes purchased on-line and in the OCTA Store is due at purchase. OCTA Pass Order form (Attachment A) must be used for all orders over $1,000. This form can be emailed, faxed, mailed or hand delivered to OCTA. For all accounts in good standing, orders are processed and will be shipped within 2 -4 business days from receipt of the order. B entail: mmelber octa.net B Fax: 714 560.5793 OCTA By U.S. Mail: PO Box 14184 Orange, CA 92863- 1584 OCTA Hand Delivery: 600 S Main Street Order will be received by . receptionist. Passes will Orange, CA 92863 be returned by mail. 714 560.6282 Discounts Only orders over $1000 will be discounted. If the passes are sold to a bus rider, they should be sold at the full price of the pass. Discounts are variable and depend on the total order amount as shown in the chart below. Order Amount Discount $1001 - $2000 2% $2001 - $3000 3% $3001 - $4000 4% $4001 or more 5% Payment Terms Upon receipt of order, OCTA will fill the order and mail the passes with an accompanying invoice. The invoice will reflect the total of the passes ordered less the applicable discount. Payment is due 30 days from the date of invoice. If payment is not received within 30 days, OCTA will initiate collection activities in accordance to the terms of the agreement. Refunds/Returns OCTA maintains an all sales final policy. OCTA will not replace or provide credit for any lost or stolen cards. Since passes are printed without prices or expiration dates, the shelf life of an unused pass is indefinite. Page 2 of 5