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<br />eron & Associates Transcription, Inc. <br /> <br />DESCRIPTION OF SERVICES <br /> <br />A. Tailored Services <br /> <br />Cron transcription can transcribe cassettes, CD, Videotapes, digital files. We can receive W A V files via e-maiL <br />We are also open to any new transcription needs you feel would benefit your agency. <br /> <br />B. Work Plan (RetrievaL Deliverv and Trackin2) <br /> <br />Cron Transcription transcribes 24/7. We have staff available 24/7 to address any transcription needs. Jobs are <br />dictated with an indication ofthe job priority, based on the priority indicated by the officer. Jobs are <br />transcribed taking into account this priority. We have software that allows us to track the status of jobs at all <br />times. We can immediately see if the job is assigned to a transcriptionist, being worked on, already transcribed <br />or in the ready queue. Our system permits us to prioritize particular jobs ahead of others based on need. <br /> <br />C. Turnaround time <br /> <br />Our current turnaround time is 36 hours from the time the officer closes his report. We transcribe all reports <br />based upon priority. Reports are delivered as soon as they are completed and proofed by the transcriptionists. <br /> <br />D. Security and Confidentiality <br /> <br />All of Cron & Associates transcriptionists have been submitted to a polygraph test, filled out a background <br />packet, live scanned with DOJ and have been referred by an already existing contact. All our transcriptionists <br />have also executed a confidentiality agreement acknowledging the confidential nature ofthe work and <br />subjecting them to immediate termination and possible legal action in the event of a breach. <br /> <br />Each of our transcriptionists has come to us by personal referral. These referrals are often from the law <br />enforcement agencies we serve. We keep a tight ship with our company. We take pride in our transcription as <br />well as our dedication to all our law enforcement agencies. Our reputation is one built on pride, honesty and the <br />loyalty to our Departments. <br /> <br />We retain reports in our system for 30 days (unless requested otherwise) after which the jobs are purged from <br />the system. All jobs are currently sent using a secure server. I feel this is the best way to send jobs. It is a great <br />tracking tool for time and date sent as well as listing all the jobs in numerical order for easy location. <br /> <br />E. Work and Oualitv Control <br /> <br />Transcriptionists are periodically monitored even after their initial training period to ensure the highest quality <br />work product for our customer. The quality of our work products means everything to us and has created a <br />strong reputation for Cron & Associates in the industry. <br /> <br />3 <br /> <br />EXHIBIT A <br />