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25C - FINANCE AND UTILITY SOFTWARE
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25C - FINANCE AND UTILITY SOFTWARE
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Last modified
1/3/2012 4:33:04 PM
Creation date
2/27/2008 12:11:25 PM
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City Clerk
Doc Type
Agenda Packet
Item #
25C
Date
3/3/2008
Destruction Year
2013
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Systems 2008 Systems & Software Support Program Guidelines <br />& Software <br />8. Attendance, training and hospitality events at no cost (no registration fee) for Customer Users at Customer User <br />Conferences, when held. Travel, lodging, meals, and other associated fees would be at the customer's <br />expense. Due to the market and competitive nature of the S&S enQuestaT"" products, non-customer personnel <br />may attend only upon written request, and S&S reserves the right to refuse attendance at customer conferences <br />to non-customer attendees. A fee of $2,500 per day per non-customer attendee will apply, if such non- <br />customers are authorized to attend. In some cases, customers may be required to sign non-disclosure <br />statements at such events. <br />9. Periodic Training Classes are scheduled to be conducted online via WebEx. These educational offerings can <br />be used to update and refresh user personnel from your organization in the use of popular modules and <br />processes that have an appeal to the largest number of customers such as Navigation, Billing, Credit & <br />Collections, Work Orders, etc. S&S will take input from Executive/ User Forums, Customer Listening visits, <br />surveys, and requests made through our Customer Service Department, website, and account representatives. <br />10. Periodic informational announcements or newsletters covering new announcements, enQuestaT"' <br />enhancements, hardware and third-party software issues, vendor relationships, new technologies ortechnical <br />considerations, new product announcements, and other related topics. <br />11. Access to the latest levels certain third-party products including of Cognos' Impromptu and/or PowerPlay (both <br />for database customers), Cognos' ReportNet solution, Micro Focus' Server Express Runtime Licenses <br />(assuming the initial upgrade to Server Express was paid under separate contract), enQuestaT"" client or <br />middleware components, IQ character for AIX (non-database customers), or IBM's UniData database products, <br />or other third-party software products or vendor products which are invoiced as part of the S&S Support <br />Program, or as these products become available from the respective vendors. Deployment or training services <br />for such are handled separately under a time and materials basis. <br />12. Technical Assistance is available by request. These services include but are not limited to system and <br />application configuration, performance analysis, and certain other hardware, operating system and database <br />related services. These services are subject to additional charges on a time and material basis at the <br />discretion of your Account Manager, if applicable. <br />Systems " <br />& Software <br />CONFIDENTIAL 2 5 ~ =19 <br />401 Water Tower Circle <br />Colchester, VT 05446 <br />~~k_g 5~~ cm_ira5c~l€YC.ttrc iict. <br />p: 802 655-4400 <br />f: 802-655-4401 <br />2/14/2008 <br />
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