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25E - AUTOMATED BOOKING
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03/03/2008
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25E - AUTOMATED BOOKING
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Last modified
1/3/2012 4:33:05 PM
Creation date
2/27/2008 1:33:50 PM
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Template:
City Clerk
Doc Type
Agenda Packet
Item #
25E
Date
3/3/2008
Destruction Year
2013
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Priority 1 TSRs reported during regular business hours are logged and assigned to an Abbey Group technician for <br />investigation and resolution as soon as the information is gathered from the reporting person. Priority 1 TSRs may <br />be reported 24 hours a day, 7 days a week. <br />TSRs for Priority 2, 3 and 4 calls are assigned to the applicable technical team for review, assessment, scheduling, <br />and resolution. Regular TSR reviews between the customer and the Project Manager or Account Manager will <br />allow Abbey Group technicians to focus on problem resolution and improve the TSR resolution time. <br />Exhibit F March 9, 2006 Page 2 <br />Master Support Agreement <br />25E-12 <br />
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