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severely impacts critical System operations or endangers the integrity of any database on any of the Authorized <br />Servers. The term Priority One Call shall not include calls requesting technical support relating to a problem <br />encountered with substantially less than all functions of a Covered Application or all records of a database on <br />any of the Authorized Servers, or to a failure in individual components of the network communications <br />equipment, communications lines, terminals, workstations, printers, terminal servers or modems. Abbey Group <br />shall have exclusive authority for determining whether a technical service request constitutes a Priority One <br />Call. <br />12. "System" shall mean the Client's computer automated system consisting of the Covered <br />Applications combined with any of the Authorized Servers, the operating systems installed on each of the <br />Authorized Servers, any database or other third party software products installed on any of the Authorized <br />Servers, any PC or other workstation equipment having access to any of the Covered Applications, any <br />Communications Interfaces installed on any of the Authorized Servers, any network communications <br />equipment and any other third party software, wiring, cabling and connections and other hardware relating to <br />any such Authorized Servers, workstation or network communications equipment located at any of the <br />Authorized Sites. <br />13. "System Configuration" shall mean the configuration for the System other than the Covered <br />Applications existing as of the Effective Date together with any modifications or alterations thereto permitted <br />hereunder, including without limitation the configuration of the Authorized Servers, any operating system <br />installed on any of the Authorized Servers, any database or other third party software products installed on any <br />of the Authorized Servers, any PC or other workstation equipment having access to any of the Covered <br />Applications, any network communications equipment and any other third party software, wiring, cabling and <br />connections and other hardware relating to any such Authorized Server, workstation or network <br />communications equipment located at any of the Authorized Sites. <br />14. "Third-Party Products" shall mean all software and hardware components of the System other <br />than the Covered Applications. <br />Exhibit F March 9, 2006 Page 2 <br />Master Support Agreement <br />25E-9 <br />