ABBEY GROUP, INC. 2 - 2008 - Laserfiche WebLink

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run appropriate tests following each remote access as requested by Abbey Group, subject to prior notification of such requirement. 5.3. Physical Access. The Client shall provide Abbey Group with physical access to the System at any time during normal business hours, subject to County authorization. After normal business hours, the Client shall ensure that one of the Technical Support Coordinators designated under Section 5.11 hereof [Technical Support Coordinators] can be reached by phone or pager to (a) provide physical access to the System within two (2) hours of Abbey Group's request for such access, and (b) remain on-site until Abbey Group determines that there is no longer a need for physical access. 5.4. Error Reproduction. Upon detection of any Error in any of the Covered Applications, the Client shall provide Abbey Group a listing of output and any other data, including databases and back-up systems, that Abbey Group may reasonably request in order to reproduce operating conditions similar to those present when the Error occurred. 5.5. Maintenance and Back-Ups. The Client shall ensure that maintenance and back-up activities relating to the Covered Applications and the System, including without limitation backing up databases and journal logs, purging out of date records and running reports and performing diagnostics as requested by Abbey Group. 5.6. Data Input. The Client shall update and maintain the input data as may be required by Abbey Group for satisfactory operation of the Covered Applications, and be responsible for the accuracy of all Client-provided data. 5.7. System Security. The Client shall ensure that the security of the System conforms in all respects to the state-mandated law enforcement telecommunications requirements. The Client shall ensure that no workstations have access to the Covered Applications other than those licensed by Abbey Group to access the Covered Applications and that such access is limited to only those TCP/IP addresses and TCP/IP service ports identified by Abbey Group required to support such workstations. 5.8. Authorized Client Representative. The Client shall designate a single individual to act as the Client's authorized representative for purposes of this Agreement (the "Client Representative"). Such individual (a) must be authorized to act on the Client's behalf with respect to all matters relating to this Agreement; (b) shall ensure the Client's compliance with its responsibilities under this Agreement; and (c) shall coordinate appropriate schedules in connection with Abbey Group's services under this Agreement. The Client may change the individual designated hereunder by providing Abbey Group advance written notice. 5.9. Technical Support Coordinators. The Client shall designate an individual to act as the Client's technical support coordinator (a "Technical Support Coordinator'). The Client shall ensure that, at all times, a Technical Support Coordinator is available (a) to screen operational assistance calls and handle operational problems, where appropriate; (b) to provide access to the System; (c) to provide on-site technical assistance as required by Abbey Group to aid Abbey Group in performing its services hereunder; and (d) to review all Monthly Status Reports delivered hereunder and, if required, provide Abbey Group with required direction regarding recommended preventative maintenance activities. 5.10. Operations Review. The Client shall meet with Abbey Group as may be reasonably requested to discuss operational issues and the status of the Covered Applications and the other components of the System, and as required to provide timely responses to issues identified by Abbey Group related to maintenance of the Covered Applications or the other components of the System. The Client shall ensure that key personnel designated by Abbey Group participate in the operations review process. 6. Exclusions Exhibit F March 9, 2006 Page 4 Master Support Agreement