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Exhibit B Contract #: 4. Answering surveys with a formal response if corrective action is necessary and submitting a copy of the survey and response to the Santa Ana W/O/R1K Center administrative office; and; 5. Keeping the identity of survey respondent confidential. E. Corrective Action Plans: Performing at or below the contract level on a quarterly basis on any individual performance measure will be subject to the following corrective action: 1. Intensive technical assistance and thorough assessment of the causes of the low performance; 2. Development and implementation of appropriate Corrective Action Plan(s) to raise performance; and 3. Close monitoring of subsequent performance to assess the impact of the corrective action plan(s). Contractor's performance trends and corrective action plans will be critical to decisions regarding contract renewal. Failure to achieve the goals set forth in the corrective action plan may result in penalties such as de-obligation of funds or revocation of the agreement with County of Orange. All corrective action plans will include a date for responding to observations, questions, concerns and findings. V. DELlVERABLES Lirnited funding and limited fund life requires that expenditures and customer information be reported in a timely and accurate manner, so that inefficiencies can be identified and unanticipated fund balances can be determined and reallocated to the best possible use. Contractor shall submit monthly reports of expenditure data. Performance data, including expenditures, will be reviewed monthly and beginning with first quarter data, will be used for making comparisons, assessing performance and reallocating funds. A. MIS Submission/Reporting: Contractor shall adhere to MIS procedures for data entry, time lines and reporting requirements (Information Notice No. 06-0CWDA-04 revised and subsequent updates) including the completion of appropriate forms and information related to program performance as required. Contractor shall submit timely MiS paperwork to the Administrative Offices of OCWIB for input into the JTA system. MIS paperwork and accompanying Transmittal Forms shall be submitted within the specific time periods outlined in the MIS reporting and timelines policy. All JTA forms must be typed and complete using the most current template forms or they shall be returned to Contractor. No faxed or emailed paperwork will be accepted. Mandatory review and approval is required on all paperwork submitted to the OCWIB. The One-Stop manager or designee shall initial all transmittal forms submitted to MIS for input into the JTA system. The approval signifies that the documents have been reviewed and are completed correctly. 1. All updates and corrections must be clearly identified; 2. All forms will be returned to the Manager or designee. All returned forms requIring corrections/updates must be resubmitted along with original transmittal within five (5) business days of receipt; 3. ITA vouchers shall be submitted to the OCWIB along with the corresponding MIS enrollment form. B. WIA Base Wage Report: Contractor shall provide supplemental data for "exiters" not found in the UI Base Wage File. Contractor shall be responsible for submitting all supplemental data (1st Page 5 of 6