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"Service Unavailability" means s fai~.rrae Of the Service that causes <br />t3CFA and/or Authorized Users tv be unable th access fife Service in <br />the mariner contemplated by #his Agreement, and that is verified by <br />GEdVEC INC. Service Unavailability shall no# include failure as a <br />result of planned rrrair+lenance, planned upgrades, other planned <br />outages, probierns with OCFA's or Auttgrized Users' softv+rare, <br />equipment or facilities, acts ar omissions of the O~CFA or Authorized <br />Users, lntemet access provider outages yr service internrptions, 1SP <br />failures or any Foroe Mojeure Ev~ant_ <br />1.3.E fiTefy~d_P_roceas~= To receives a refund, OCFA must firs# notify <br />GEOV6C INC Customer Support at the time of service unavailat~lity. <br />The OCFA must se~xrtr~ a written request whin thirt~t {30) days <br />#QRvwing the £vt:rl# ttlat I ris6 to the refund request. GE(aVEC INC <br />shad, upon v~etiftcation of iflre service unavailability. issue a refund to <br />OCI=A within mirt7 (30) days foNowing approval by GE=CVEG INC of a <br />request for a refund_ - <br />!.~} Access By Avthr,ril usetta• Access and usQ of the Service by <br />Authorized Users shat! be subject to terms and conditions of use proroide~d to <br />GEOVEG INC by OCFA as wen as GEOVEC INCs tarrns and pdnditiorrs of <br />~, as the same may be nxtdifed from time to tMne. GEOVEC INC shall use .,._ <br />cornmerciaily reasonable efFivrts bo pr+e~uent any third ~Ry, other than <br />Authorized Users and those of GEOVEC INC's guttcarntractors to whom <br />GEQVEC ING has sut-coretrac:#ed obliigatiorts under this Agteernent, from <br />accessing or viewing OCFA Data. <br />1,~ St~oraaa Space and,Up.~p~a~ipslricfior+s. GE.OVEC INC shall make <br />available the amount aF storage spade spedfled M the Exhibit A or orderE~ci <br />from tune to time by oCFA. OCFA a®r+aee to cooperate with GEdVEC 1 NC to <br />project usage and to provide sut'ficaent warning of artbcip~ated abnormal or <br />unusual dEmands #or sBruitar_ <br />1.6 T~hnrr~al Supeat *;EOVEC Inc. shall pro'ulde technical support fur <br />tlhe G1S application including (~ Customer Support Site, (ii) Phone Support <br />{during GEOVEC INC's normal business hours 9:OD to x:04 P.AA. EST), (iii <br />Assistance with data upload and initial application configuration. <br />Section 2. OCFl4'S OBLIGATIONS. <br />2.1__ __ t,~CFA Qata. .Before upbading- tittY;~OGF~ DQta, OGFA strati ensure. _ .~,_, _. . _ <br />_- -__ .._ <br />-~... <br />that such OCFA Data is free of major en~ors and viruses, and meets the <br />project approved technical specifications. OCFA acknowledges that rt is <br />responsible far maintaining backup Copies of all OCFA Data and agrees that, <br />although GEOVEC INC shall use reasonable efforts to resfipre the UCFA <br />Data in the event that the 4CFIr1 Data is lost or damaged, GEOVEC INC will, <br />CaE0PR13E Fbatpio Sorvice A~eanerd Initials <br />Page 2 of 9 <br />