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INTRODUCTION The Santa Ana Workforce Investment Board (WIB)/Oversight and Data Committee and the Local Workforce Investment Area (L WIA) are issuing tl1is Request for Proposals (RFP) for an entity to conduct a Return on Investment (ROT) Study for Program Year 07-08 to study its Santa Ana Workforce Investment System. The WIB currently funds a comprehensive One-Stop Center, known as the Santa Ana WORK Center, hereinafter "One-Stop", located at 1000 E. Santa Ana Blvd., # 220, Santa Ana, CA 92701. The One- Stop is funded primarily by funds from the Workforce Investment Act and Wagner- Peyser Act. The WID would like a four-part study conducted to determine the ROT generated by the One-Stop's "universal access" customers who used the One-Stop at least one time during each quarter of PY07 -08 to look for employment and used one or more of the various services available at the One-Stop for universal access customers, The Will envisions the study following the same customers for four quarters while adding new customers each quarter. The One-Stop provides a variety of job search services from which these customers may pick and choose as they please to fit their individual needs. This study will look at the usage and success of those individual services. This study will be a follow-up to the Phase II study, which looked at universal customers and determined a ROI of 473%, The previous ROT studies can be viewed at \vww.santaanawib.com A maxi,'num amount of up to $20,000 has been earmarked for this study. The ROT study is to consist of: 1) four Quarterlv telephone surveys of a random selection of One-Stop customers who have used the One-Stop's service during the previous quarter; 2) four quarterlv progress reports to the Oversight and Data Committee; and 3) a [mal Report wl1ich includes the results of the telephone surveys and a ROT analysis to the WIB, It is anticipated that the Final ROT Report will be completed by December 31. 2008 and a presentation to the Board will be scheduled for January 2009, Quarterly participant data will be provided to the contractor for their random selection of customers for the telephone survey portion of this study. In addition the One-Stop will meet with the contractor to familiarize them with the services available at the One-Stop which the customers are free to access during their visits in order for the contractor to develop the survey tool. Additional meetings, interviews, etc. that may be deemed necessary by the selected contractor will be arranged as needed, 2 25N-18