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SANTA ANA '''IB PHASE III RETURN ON INVESTMENT STUDY BACKGROUND INFORMATION The Social Science Research Center (SSRC) at Califonua State University, Fullerton, has extensive experience functioning as a data collection entity in a variety of survey research endeavors. The SSRC operates a 24-station computer assisted telephone interviewing (CATI) network, active in Orange County for 20 years. We can produce an accurate and comprehensive dataset in a relatively short period of time by conducting interviews during days, evenings and weekends to optimize contact with the target population. We have conducted numerous telephone surveys targeting service utilization populations such as CalY{ORKs participants, as well as geographically concentrated ethnic populations including Latinos, Vietnamese,' Armenians and Koreans. The SSRC completed the telephone survey work supporting the SA WID's 2005 Phase II ROI study. The SSRC is intimately familiar with workforce development resulting from the Workforce Investment Act of 1998 and has provided research support to administrators and educators in this area for a decade. The proposed team pairs the SSRC's expertise in applied survey research with expert consultation from the independent consultant, Dr. Rajeev Sane with whom we worked in 2005. Under Dr. Robinson's direction, the Social Science Research Center has conducted the California Cooperative Occupational Information System (CCOIS) Labor Market Surveys for nine years, including work in Orange and Monterrey Counties and in the North Bay Counties region managed by Napa County. Other survey projects designed to assess service use and the effectiveness of those services are a 1999 Transportation Needs Assessment Survey for Los Angeles County with randomly selected GAIN participants extracted from DPSS files. In addition, the SSRC conducted a 2002 surveywith County of Orange CalWORKs recipients to determine their child care needs and impediments to utilizing available child care subsidies. Most recently, a study was conducted for the Chief Administrative Office, Service Integration Branch, County of Los Angeles on sanctioned CalWORKs participants. Appendix A contains a list of references, The Social Science Research Center has a long history with California's One-Stop Career Centers, Upon California's receipt of a One-Stop Planning Grant in the fan of 1994, the State Job Training Coordinating Council appointed a Task Force to oversee the one-stop planning process, Seven technical work teams were selected to address issues and make recommendations to the Task Force who then made recommendations to the Governor. One of the seven teams appointed by the Task Force is the Electronic Infrastructure Work Team (EIWT). The EIWT, under the direction of the Office of Workforce Policy, contracted with CSU to gather the necessary research material in order for the EIWT to develop the California Electronic One-Stop Infrastructure (EOSI) model. .., .J 25N-29