CA STATE UNIVERSITY, FULLERTON (SOCIAL SCIENCE RESEARCH CENTER) 14 - 2008

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STUDY DESIGN -RETURN ON INVESTMENT ANALYSIS We propose to obtain annual pre- and post-salary infornlation from the target population during telephone survey administration to more accurately estimate the ROI for this group of users. It is possible that because the WORK Center provides free placement services, a portion of the recipients that make use of the Center would not have gone to any other placement center had the WORK Center not existed. We propose including the additional tax revenue generated from this group of people in the overall economic benefit estimated for the program. Any benefit provided to both the Center users and the govennnent accrues over time because individuals, on average, retain their jobs for multiple years. Therefore, our ROI calculations will capture estimated economic benefits to the govermnent from taxes paid to date over the term of their employment. To derive this estimate, respondents will be queried as to the length of their employment since using WORK Center services or resources. DOCUMENTATION NEEDED The SSRC requests the entire universal access customer database for each quarter in the Program Year (July 1 2007 to June 30 2008) as we anticipate that not all numbers will be valid (e.g., disconnects resulting from phone number changes). To produce the ROI report, the SSRC team will require total funds provided to the Santa Ana WORK Center during Program Year 2007-2008 as well as estimates of in-kind or time donations provided by partner agencies. TIMELINE Assuming an approval date of January 11, 2008, the SSRC and its collaborative partners (Ph.D. level staff) will immediately begin working with Santa Ana WORK Center and WIB staff to develop a questionnaire for telephone survey administration. This should be accomplished by February 15, 2008. Once finalized, it will be programmed in-house using Ci3 CATI software. A sample of unique clients utilizing the One Stop from 7-1-07 to 9-30-07, and from 10-01-07 to 12-31-07 would be drawn immediately, and interviews would commence ASAP in March, 2008. Interviews for the sample selected in the 1-1- 08 to 3-31-08 quarter will commence in April, 2008, and interviews for the 4-1-08 to 6- 30-08 quarter would commence in July, 2008. During data collection, relevant financial data will be obtained and report preparations will commence. A draft ROI report will be circulated for feedback two to tlu-ee weeks prior to December 31, 2008 to allow WIB staff to comment. One or more representatives from the SSRC's team will be available to present study results to the Santa Ana Workforce Investment Board in January 2009. 8