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CORRECTIVE ACTION REPORT: <br />The Corrective Action Report is perhaps the simplest report we use. It is designed to allow our <br />management to demonstrate to a cleaner or another manager errors which require correction. <br />The form is basically made up of three sections. The first outlines the problem. The <br />second section details the action needed to be taken to correct the problem. The third outlines follow- <br />up inspection of the cleaner to insure that the problem is not repeated. Quite simply it shows; The <br />problem, the Solution, and What Training needed. Simple perhaps, but a most important part of our <br />overall program to control quality. <br />THE LOG BOOK <br />In order to allow for an open communication between our management and your <br />Management, we will provide a logbook in your office. The book will be available to record <br />messages that can be directly answered by our Site Supervisor. Using the system you will know the <br />answers to your concerns first thing in the morning provided directly from our manager. <br />CLIENT LIAISON MEETINGS <br />These meetings are most valuable and necessary. They provide management, yours and ours, <br />interaction. In this way, lines of communication are kept open, insuring the mutual participation of all <br />involved parties. <br />QUALITY CONTROL CONCLUSION <br />As previously stated, BBMC believes that management is the cornerstone of a successful cleaning <br />program. We have developed a program for your facility that will provide you with the necessary <br />management and Quality Control procedures to insure the continual success of the cleaning program. <br />This success is not based on one opinion or one form of inspection. The secret of BBMC success is <br />in the combination of the programs outlined in this proposal. This approach permits us to control the <br />expected cleaning standard. <br />25Q-50 <br />