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<br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Consultant shall provide a seminar in "Effective Presentations and Crisis Media <br />Communications Skills Training" for City employees. <br /> <br />The Session will be open to all employees as assigned by the Executive Director of Public <br />Works. Consultant recommends all staff member who at any time make presentations, or <br />represent the City at neighborhood or other elected official meetings with upset citizens, and/or <br />unexpectedly face the media, attend the seminar. <br /> <br />Key Focus of session: <br />1. Preparing and delivering public presentations <br />2. Handling tough question and answer sessions <br />3. How to conduct media interviews in a crisis. <br /> <br />7 <br />