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" HOT ZONE " QUALITY CONTROL, INSPECTION PROCEDURE <br />BBMC Administrative Support and Quality Control Team will declare a ° HOT ZONE' for an area <br />That has constant scope deficiencies and where the Project Manager will begin focusing. <br />SUPERVISOR. <br />BBMC will provide thoroughly trained additional On -Site Supervisor. <br />Supervisor will be physically located during normal work shift, Monday through Friday so that such is <br />readily available to deal with the day - today operation of the contract. <br />Supervisor shall be knowledgeable in all aspects of the contract service operation and will monitor <br />each individual custodian's performance and conduct re- training process if it's necessary. <br />DAILY, WEEKLY INSPECTION. <br />Supervisor will walk through with check list and will conduct Daily / Weekly inspection and fill out the <br />form at the end of the week ( Friday ). <br />UNSCHEDULED INSPECTION. <br />Quality Control will conduct unscheduled inspection during normal working hour at least once a week <br />or more often if necessary and make a report to the Project Manager. <br />The purpose of unscheduled inspections is to make sure all the tasks and services are being <br />performed in an acceptable manner and to identify deficiencies in the quality of service performed <br />before the level of service becomes unacceptable. <br />Where a deficiency has been observed, Quality Control will notify to the Project Manager for <br />immediate resolution. <br />FOLLOW -UP INSPECTIONS. <br />Quality Control will conduct Follow -up inspection of all work found to be deficient on the initial <br />inspection. Quality Control will notify to the Project Manager on any item found to be defective on this <br />second inspection. Deficiencies found on this second inspection will be corrected immediately. <br />WORK SUMMARY REPORT. <br />A Weekly Summary report will be turned in to the Facility Manager on the first work <br />day of the week indicating all completed or in- progress work and any corrective action taken. <br />