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Response System for use by violators 24 hours per day, 7 days per week. CONSULTANT shall <br />provide live customer service for violators from 8:00 AM to 5:00 PM daily, excluding weekends <br />and CONSULTANT holidays. <br />3.1 On-Line Inquiry <br />CONSULTANT will orovide to the CITY on-line remote access that will include the followine: <br />a. All citation infotmationlhistory and processing status, <br />c. Current status of the citation, DMV inquiry, hold, and release information, <br />d. Delinquent notice information, due date, mailing date, <br />e. Administrative review, hearing appeals and disposition information, <br />f. Payment information, including all date, amounts and payment codes, and <br />g. Registered owner information. <br />The citation data is accessible by citation number, vehicle license number, name, or VIN number. <br />3.2 Equipment Requirements <br />CITY will provide a standard Personal Computer and Microsoft Windows 2000 Pro or XP PRO. <br />CONSULTANT will provide Microsoft Client Terminal Services. The cost of the softwaze is <br />included. Any licensing required to operate Terminal Services will be the responsibility of the <br />CITY. CITY will be required to provide Adobe Acrobat Reader, Internet (Microsoft Intemet <br />Explorer) and FTP capabilities. <br />4.0 REPORTING <br />CONSULTANT shall provide electronic periodic reporting to City in a PDF format available for <br />access using Adobe Acrobat Reader software. CONSULTANT shall issue the reports each <br />month, unless a longer time interval is requested by City. Initially, the reports shall include: <br />A. Citation Status Report <br />B. Citation Summary Report <br />C Baii Summary Report <br />D. Revenue collection report <br />E. Repeat Offender Report <br />F. Violation Report <br />G. DMV Monthly Reports <br />H. Officer Repor[ <br />I. Refund Report <br />5.0 FEES <br />S.l For Regular Services. In consideration for the services provided by CONSULTANT, City <br />agrees to pay to CONSULTANT the following fees. The payments specified in this section shall <br />be the only compensation made to CONSULTANT for services rendered under this Agreement: <br />1. Fee per citation processed ............................$1.17 <br />2.Out-of-State Vehicles ....................................32% of collections (*1) <br />3. Second Notices ............................................$.78 (*2) <br />4. Hearing Officer Hours .................................$35.OOper hour (*3) <br />5. SpeciallCustom Letters .................................$1.25 each (*4) <br />