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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />answer the question below. Please note the t acking that is involved with this activit <br />Place an <br />"X" next to <br />one <br />Activity <br />Activity/ <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Low- and <br />Track program participants <br />90% of program <br />Number of persons assisted: <br />Accessibility for the <br />Moderate- <br />that were linked to services <br />participants will be linked to <br />-with new access to a service <br />purpose of creating <br />Income <br />sought. <br />services sought. <br />-with improved access to a service <br />Suitable Living <br />Services <br />-where activity was used to meet a <br />Environments <br />quality standard or measurably improved <br />quality, report the number that no longer <br />only have access to substandard service <br />X <br />Describe how you will gather the tracking information, noted above, for that activity. <br />2-1-1 Orange County will track each call received in our Webinform Call Tracking Database. Questions specific to <br />Santa Ana residents will be asked regarding family size and income, ethnicity (if the person does not decline to <br />answer), reason for call, caller gender and zip code of caller. This information will be compiled quarterly and <br />submitted with the quarterly invoice. <br />Exhibit A-1 <br />Page 1 of 1 <br />