Laserfiche WebLink
City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />answer the question below. Please note the tracking that is involved with this activity. <br />Place an <br />"X" next to <br />one <br />Activity <br />Activity/ <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Low- and <br />Track program participants <br />90% of program <br />Number of persons assisted: <br />Accessibility for the <br />Moderate- <br />that were linked to services <br />participants will be linked to <br />-with new access to a service <br />purpose of creating <br />Income <br />sought. <br />services sought. <br />-with improved access to a service <br />Suitable Living <br />Services <br />-where activity was used to meet a <br />Environments <br />quality standard or measurably <br />improved quality, report the number <br />that no longer only have access to <br />substandard service <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Laura's House tracks each hotline call received on our 24-Hour Domestic Violence Crisis Hotline. A hotline <br />call form is completed by the hotline staff for each call. The call form is designed to gather the following <br />information: date & time of the call; caller's immediate situation - need for shelter or other supportive <br />services; demographic data such as name, age, gender, race, ethnicity, household size, income level; and the <br />disposition of the call listing referral resources the caller was linked to for services sought. <br />The date is intered into DVTRAK data base from which a monthly spreadsheet is created in excel. From this <br />data we can create a summary of the data on each call received. This information is then readily available for <br />providing statistical data to program directors and funders for review and verification of services provided. <br />Exhibit A-1 <br />Page 1 of 1 <br />