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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />JULY 7, 2008 <br />TITLE: <br />AGREEMENT AMENDMENT FOR ELECTRONIC <br />BILL PAYMENT SERVICES <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />^ As Recommended <br />^ As Amended <br />^ Ordinance on 1s1 Reading <br />^ Ordinance on 2"d Reading <br />^ Implementing Resolution <br />^ Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />1. Amend the agreement with InfoSend, Inc. for municipal utility bill <br />printing and mailing, and electronic bill presentment and payment <br />services from $100,000 to a total not to exceed $150,000. <br />2. Amend agreement with TransFirst, LLC for the processing of credit card <br />payments from $42,000 to a total not to exceed $60,000. <br />DISCUSSION <br />On February 20, 2007, the City Council approved an agreement with <br />InfoSend, Inc. for bill printing, mailing and electronic bill presentment <br />services. InfoSend was determined to be the most cost-effective method <br />for printing of all Municipal Utility bills as well as processing e- <br />payments. We are in the second year of a three-year agreement with <br />provision for a two year renewal. After a year of running the program <br />through InfoSend, Inc., staff has actual data to determine costs <br />associated with this contract. It is apparent that usage estimates were <br />conservative. An increase in the number of on-line payments, delinquent <br />bills, final bills, the handling of inserts in addition to postage costs <br />effective May 12, 2008 necessitates an amendment to the contract between <br />the City and InfoSend, Inc. <br />TransFirst, LLC handles the e-payment portion of the transaction when <br />customers choose this method of payment. On February 20, 2007, the City <br />Council also amended the agreement with TransFirst, LLC for the <br />processing of credit card payments. <br />25U-1 <br />