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EXHIBIT A <br />SCOPE OF SERVICES <br />A. GENERAL PERFORMANCE REQUIREMENTS <br />Consultant shall provide the City of Santa Ana with Billing and Collection services for the City's <br />Emergency Medical Services and Emergency Medical transport services as specified herein. <br />BILLING <br />Consultant shall prepare all invoices and follow-up mailings. Initial invoicing with both English and <br />Spanish instructions will be on 8xl 1 billings and will be placed in envelopes, sealed and mailed, <br />postage prepaid. Initial invoicing occurs within three (3) days of receipt of transport ticket. Initial <br />invoicing is fully itemized statement stating all procedures and supplies. Toll Free 800 telephone <br />number provided to patients. An initial telephone call will also be made at time of initial invoicing to <br />elicit any insurance information from the patient or patient's family. If Consultant receives no <br />answer on this call, Consultant will send and inquiry letter in addition to the initial invoice. The <br />standard bill schedule is as follows: <br />1. Invoice in English and Spanish Immediately <br />2. Statement 30 days <br />3. Past Due 20 days <br />4. Final Demand 10 days <br />MEDICARE, MEDI-CAL <br />Consultant shall electronically convey all Medicare and Medi-Cal invoices to the appropriate payor. <br />All secondary insurance, coinsurance and co-payments for Medicare/Medi-Cal, shall be transferred <br />to the appropriate pay source and promptly billed to that source <br />Consultant shall be responsible for program updates if the requirements of Medicare and Medi-Cal <br />fiscal intermediaries change during the contract period. <br />WORKERS' COMPENSATION AND PRIVATE INSURANCE <br />Consultant shall bill private insurance, supplemental insurance, secondary insurance and workers <br />compensation in accordance with applicable requirements. Electronic billing of insurance companies <br />is performed where appropriate. Any correspondence for additional information or follow up <br />necessary to secure insurance payment shall be performed by Consultant. <br />In the event that members of the CITY's Paramedic subscription program have third party insurance, <br />a diligent and timely effort shall be made by the CONSULTANT to identify, bill, and pursue <br />payment from these sources. <br />Medi-Cal, Medicare, and Insurance company billing schedules shall be as needed. <br />DELINQUENT CLAIMS <br />Consultant shall track accounts requiring special handling and follow-up. Consultant will honor <br />City requests for special handling of accounts including but not limited to elderly, handicapped and <br />